Pracodawca zakończył rekrutację na to ogłoszenie
Job description:
Work with Account Managers to provide pre-offer, offer and contract management support for standard and non-standard contract set up and maintenance, in compliance with the Play Book
Execute contract legal and fiscal requirements, working with local legal focals
Follow-up directly with customers on missing contract documentation
Ensure contracts are signed and stored in line with local country requirements
Review contract performance as part of SCM process
Own contract documentation archiving and termination of customer contracts
Support preparing for tender bids
Specialities:
Analyse customers past performance (Contract vs performance delivery) and exceptions to offer book to recommend appropriate actions
Use pricing tool (Specialties Pricing Jupiter Tool) to support Pricing Manager for the execution of pricing operations
Work with Process Expert, E2E & Business development manager to leverage on standard process (where possible) to support new business (market entry, new product introduction etc)
Act as coordinator to ensure Integrity Due Diligence (IDD) are performed to ensure integrity of customer before signing up as Shell customers/distributors
Requirements:
Hungarian Language Proficiency – B2
Polish Language Proficiency - B2
English Language Proficiency – B2
Bachelor degree preferred (Business related major) or equivalent experience
Previous experience in Customer service or operations
Experience in Microsoft Office
Possess a strong Customer service ethic and ability to understand, meet and champion the Customer’s needs, while staying within the policies and procedures
Able to demonstrate a continuous improvement mind-set
Demonstrated communication and relationship building skills
Demonstrate a willingness to be coached, showing an openness to feedback and performance improvement opportunities
Number of Vacancies: 1
Benefits of working at Shell:Shell is an Equal Opportunity Employer
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