Responsibilities:

• Collaborates and partners with various teams to address and resolve business issues.
• Provides business support and service by researching, validating, and confirming business needs.
• Facilitates user groups, forums, and meetings to identify and address ongoing needs.
• Analyzes and interprets meaning and implications of business metrics, data, trend analysis, and reports to measure business value and benefits.
• May support the research and development of content including policies and procedures and internal updates. May coordinate the distribution of content to internal and/or external audiences and support the maintenance of internal communication sites.
• Workflow and Business Process Analysis
• Analyzes stakeholder needs, identifies gaps, and defines capabilities for an acceptable solution to the business problem.
• Works with business partners and end users to validate and clarify needs.
• Seeks to understand industry trends that impact the organization to identify best practices and lessons learned to leverage.
• Designs improvements to business processes while incorporating continuous improvement techniques.