Trwa ładowanie. Prosimy o chwilę cierpliwości.
Capgemini Polska
Data aktualizacji: 2019-02-13
Katowice, śląskie
IT, BPO/SSC, Human Resources
angielski, niemiecki
Data aktualizacji: 2019-02-13 Aplikuj
HR Administration and Service Desk Senior Specialist with German

Candidate’s profile

  • Very good command of spoken and written English (C1) and German (C1)
  • Very good Communication skills
  • Experience in working on similar positions (HR Service Desk, HR Administration, Customer Service) for at least 2 years
  • Experience in working in a case driven environment
  • Good job organization and time management skills
  • Attention to detail
  • Passion for excellence
  • Understanding and working in line with Employee Experience/Customer Experience concepts
  • Readiness to work in shifts (between 7 a.m. and 7 p.m.)

Job description

You will be responsible for correct and timely HR data processing within Client’s HCM, according to the project deadlines and to the expected quality. You will be equipped with world-class leading tools and systems – Workday and Salesforce and supported by professionals in Digital Employee Operations / HRO environment.

You will also interact with the Client’s employees on a daily basis via phone, case management tool and chat, ensuring proper resolution of HR-related queries and requests and handling the most complex cases.

Another key aspect of the job is the cooperation with Client’s HR team members onshore, and making sure that all the necessary information is provided to you in order to be able to provide the Client’s employees with the detailed response as per agreed SLAs.

Key responsibilities:

  • Answering calls / cases in the case management tool / chat and help Client’s employees to navigate in Workday HCM self-service mode
  • Helping the employees to raise a ‘ticket’ in the case management tool
  • Answering calls / cases / chat and help the employees to navigate through the Employee Portal
  • Providing clarifications and guidance on HR policies, procedures and processes
  • Monitoring Workday work inbox and processing the actions assigned to your role in the system for core HR processes (like ‘Starters’, ‘Movers’, ‘Leavers’)
  • Producing the HR letters and documentation for Client’s employees
  • Escalating Workday work items to the appropriate party, if required
  • Participation in transitioning the processes to our delivery center in Poland, including knowledge gathering and creating documentation

Your Team

We are looking for a communicative and analytical person to join our new project!
You will have a chance to work with professionals and support a technologically advanced company that originates from the Silicon Valley. Join us and make a difference!

What we offer?

Working in a close-knit team
and a friendly atmosphere
Debelopment od expert
or leader competences
Bonuses including
those for recommending
new employees
A wide range of training
and co-financing
of courses
Attractive package
of additional benefits
(fitness, gym, cinema, etc.)
-you choose what tou want
Integration events
and joint celebrations
An annual
family picnic
Additional
life insurance
Employee volunteering
opportunities and interesting
CSR projects
Bicycle parking
and carpooling
Private medical care,
also for your family
Disability Inclusion
Assistive technologies
Reasonable accommodations

About us

Capgemini is one of the world's foremost providers of consulting, technology and outsourcing services.
Market analysis, HR, finance and accounting, supply chain, transformations, inteligent automation or knowlage management? Those areas have no secret for us! We work in Business Services and we use 30 languages in our international team – we have people of 60 nationalities. Join our team.