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Przeglądana oferta pracy jest nieaktualna
Michael Page
Data aktualizacji: 2019-03-06
Warszawa, mazowieckie
BPO/SSC, Obsługa klienta
angielski, francuski
Data aktualizacji: 2019-03-06

Customer Service Coordinator with French


Our Scandinavian Client is a leading provider of renewable solutions in packaging, bio materials, wooden constructions and paper on global markets. Operating in more than 35 countries and creating unique and innovative eco-products generates sales in EUR 10.0 billion with the intention to reach further market shares. The company is listed on the Helsinki and Stockholm stock exchanges.
What's on Offer
  • Attractive employment conditions in an effective team work environment
  • Interesting, responsible and challenging work in international company with recognized reputation
  • Possibilities of professional development
Job Description
  • Co-ordinate and maintain the sales order entry processing function in SAP- orders, acknowledgments, invoicing, credits etc.
  • Deal with queries from Customers or Sales Team in a timely manner
  • Provide support to Commercial Team with timely responses to inquiries
  • Be familiar with Products and Processes to facilitate swift responses to customer inquiries
  • Participate in regular business reviews and conference calls
  • Liaising with Sales Managers, Logistics, Mill Production Planning to ensure accuracy regarding schedule adherence
  • Maintain accuracy on customer forecast information to support all planning activities
  • Maintain accurate and organized customer files
  • Ensure full compliance with regulatory requirement
  • Process sample requests
The Successful Applicant
  • Fluency in English and French
  • Knowledge of IT-tools used in customer service (MS Office, SAP R/3 sales receivables)
  • Proven experience in order management
  • Good communication and interpersonal skills - a team player, comfortable in an international matrix set-up
  • Ability to perform under pressure and handle several tasks simultaneously with high quality
  • Ability to generate appropriate and robust business relationships with customers
  • Ability to work within a dynamic team environment
  • Openness and teamwork spirit

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