Purpose of Role:

Complete all assigned tasks and processes, operating within the controls, guidelines and procedures as established by the team’s First Line Manager, including assisting other team members where required.

Responsibilities:

To service State Street’s clients by:

• Taking ownership and initiative of daily workload in order to ensure all critical actions and dates are met.

• Timely and accurate processing of Corporate Action responses for all events in all markets.
• Clearly and concisely communicating with clients when unclear responses are received or when responses have not been received.
• Providing prompt and informative replies on all client enquiries.
• Analysing client requests to ensure optimum service provided
• Liaise with colleagues within Asset Servicing and in other areas of State Street to ensure all issues are addressed and resolved as they arise
• Participate and complete assigned projects and departmental initiatives as required.
• Assist in collating departmental MIS.
• Work within the parameters set out by internal operating procedures.
• Escalate potential issues to FLM in a timely manner.

Qualifications:

• Educated to degree level preferred but not essential
• Experience in the financial industry is preferred but not essential.
• Candidate should have the ability to adapt quickly to new systems and processes affecting their role.
• Good team player who is flexible to change and the needs of the business.
• Strong written and verbal communication skills.
• Must be detail oriented and analytical.
• Should be capable of working in a deadline/volume driven environment whilst maintaining accuracy and focus
• Able to prioritise and focus on the most urgent and important task.
• Should exhibit skill in planning and monitoring workload including self-management in order to achieve goals within expected timescales.