Pracodawca zakończył rekrutację na to ogłoszenie
Job description:
Responsible for performing debt collection activities for Shell operating units under Finance Operations Manila scope (see Dimensions )
To provide support to the Debt Collection Supervisor
Responsible for ensuring that customer debts are collected in line with contracted payment terms and in accordance with Downstream Credit Manual
Adhere to the escalation process in carrying out the debt collection activities
Responsible for managing release of credit blocked orders
Maintain and foster good working relationships with Sales, the business and with relevant FO business partners.
Perform dispute initiation and monitoring of resolution in accordance with the defined SLA
Handle customer queries as well as that of the Customer Service Center
Coordinate with Sales and the business account reviews on assigned portfolios
Investigate payment discrepancy reason if the customer fails to provide it in their remittance data
Negotiate and recommend refinancing of overdue debts
Recommend for credit line increase/decrease/revocation
Contribute ideas on process enhancements/improvement
Shows willingness to accept responsibilities assigned and in fact displays eagerness to succeed
Identified excellence by objective results, trainers assessments, and management evaluation
Handles complex accounts and knows the in/out of the process
Has good communication skills and maximizes this to deliver above average performance in debt collections
Requirements:
Degree in Accounting or any related Finance/Business course
With 1-2 years relevant work experience.
Excellent interpersonal and communication skills
Team player
Professional Experience
Experience in performing call outs and other collection efforts to third party customers
With 1-2 years relevant work experience.
Number of Vacancies: 1
Benefits of working at Shell:
Shell is an Equal Opportunity Employer
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