Strefa Klienta
Our Client is a well-known and international company that has a significant impact on our health. Currently they are building their new SSC structures in the Warsaw City Center. They are going to support AP and T&E processes for the EMEA region.
What's on Offer
- Working in an international and well-known company
- Using foreign languages on a daily basis
- Permanent employment contact after the successful probation period
- Healthcare Scheme
- Sport Card
- Life insurance
- Pension plan
Job Description
- Diagnose and resolve incoming supplier queries and maintain consistent and high-quality service standard
- Advise suppliers from Germany or the Netherlands or Italy on appropriate action
- Make calls to suppliers for timely queries follow up
- Maintain log of all AP and T&E helpdesk interactions to include issues and resolutions
- Prepare various reports including, end of month accrual log
- Manage customer escalation and complaints and take charge of resolution
- Identify and escalate situations requiring urgent attention to the Helpdesk Supervisor
- Assist in performing root cause analysis on repetitive errors
- Support in various projects to further optimize the SSC processes
The Successful Applicant
- A minimum of one-year of AP or related accounting experience preferred
- A minimum of one-year experience working in SSC environment with a SAP system is a plus
- Fluent English and French
- Service-oriented and able to collaborate with both external and internal parties via multiple communication channels
- Strong communication skills
- Ability to identify issues quickly and to be able to solve and handle queries in a timely manner
- Pro-active attitude and able to work with respect to the deadlines
- Detail-minded, accurate, analytical and possess a mindset of continuous improvement
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