The role of Major Incident Manager falls within the Service Management Group.
This role will have the responsibility of managing the Capgemini Major Incident Management process and therefore will work closely with Incident Management, Problem Management, Change Management, Capgemini Tower Management and Leads, SDMs, Service Desks and at times directly with the Customer.
The role requires an assertive person who has experience in dealing with challenging and complex customer issues and who is mature in business acumen. The successful candidate will be an excellent communicator, able to negotiate, plan and communicate major incident activities. You will use your influencing skills to ensure that resolutions are agreed and achieved swiftly and efficiently. This role requires an experience in dealing with challenging and difficult customer issues as well as the ability to deflate these types of situations without leadership escalation.
We are a multi-national team with members based in Capgemini hubs in Eastern Europe - Katowice, Kraków and Opole in Poland and Iasi and Suceava in Romania. Our members are SMEs in service management for Major Incidents and work in close association with clients from business areas varying from heavy industry to real estate. We are managing high priority incidents for renowned clients on daily basis, ensuring faster resolution times and transparent communication whilst cooperating with top SMEs for all types of issues in pacily developing, dynamic IT environments.
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