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Accenture Operations
Data aktualizacji: 2019-02-16
Warszawa, mazowieckie
BPO/SSC
angielski, niemiecki
Data aktualizacji: 2019-02-16 Aplikuj
Accenture Operations
Service Management Associate
Accenture is a global management consulting, technology services and outsourcing company. Its home page is www.accenture.com.

Service Management Associate
Service Management Associate

Job Location: Warszawa, mazowieckie
Job Number: 00674209

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions—underpinned by the world’s largest delivery network—Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With more than 435,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com.

IO Poland is a Warsaw based Accenture deliver center that provides a broad range of information technology enterprise solutions and customizable products to a diverse base of the largest companies in the world, from telecommunications providers and utilities companies through banks and financial & insurance companies, healthcare and consumer goods. We specialize in Data Center & Cloud architecture and remote management services as well as provide full-coverage DevOps support for organizations at any stage of software development.

We value work-life balance and recognize the need for flexibility in the way we work—in particular, the ability to work from home. We offer a range of market-relevant, training programs and certification paths to help you manage the demands of your career and home life. With us, you will have the possibility to learn from the best IT experts on the market, work in a culturally diverse, international environment and specialize in other technologies if you decide so.

As a Service Management Coordinator you will work within Accenture's Technology workforce, in a dedicated team of people who operate IT environments on behalf of Accenture’s Clients. You will orchestrate the support work of Accenture engineers by distributing information, creating reports, communicating with internal and Client’s teams and individuals.

Key responsibilities:

  • Be a communication interface between German speaking Client and Non-Germans speaking internal teams for services delivered (clarifying Service Requests and Changes)
  • Ensure service management processes are followed, report any incompliance
  • Maintain Change implementation calendar
  • Support Service Delivery Manager in conducting meetings between Client and internal teams
  • Create and present reports about achieved service levels

Qualifications

What we do expect from you:

  • Good German and English communication skills (written and oral)
  • Very good communication and presentation/reporting skills
  • Highly developed organizational skills to deal with multiple tasks effectively
  • Understanding of IT support processes will be an advantage
  • Bachelor/ master degree (or final-year student)

What we can offer:

  • Support for your career and competences development – learning from the best IT experts on the market, trainings and certifications, allowing you to boost your skills and become #BEFUTUREPROOF
  • After trial period possibility to work from home.
  • Relocation support
  • Using foreign language and new cutting-edge technologies daily, cooperating with various Clients and international teams
  • Access to the latest high-tech solutions and opportunity to specialize in other technologies
  • CSR activities and rich social life – Book Club, International Cuisine Club, Accenture Runners Club, family events, cultural meetings, photography classes, climbing, soccer, swimming
  • Full work comfort – private medical care, life insurance, access to MyBenefit platform
When applying please enclose the below statement:

"I hereby express my consent to process my personal data included in my job offer by Accenture Sp. z o.o. or any other entity of the Accenture group for recruitment purposes and once the recruitment process is closed, I agree that Accenture Sp. z o.o. with its registered seat in Warsaw, 00-121, ul. Sienna 39 or any other entity of Accenture group places and processes my personal data in its database. I also express my consent to sending my personal data to third parties within the Accenture group pursuant to the Personal Data Protection Act of 29th August 1997 (Journal of Laws of 2002, No. 101, position 926 as amended). I submit the data voluntarily. I have been informed about the right of access to the content of my data and about the possibility of correcting them."

Check out all our job vacancies at our website: www.accenture.pl/operationswarsaw


Accenture does not discriminate employment candidates on the basis of race, religion, color, sex, age, disability, national origin, political beliefs, trade union membership, ethnicity, denomination, sexual orientation or any other basis impermissible under Polish law.