As a Service Management Coordinator you will work within Accenture's Technology workforce, in a dedicated team of people who operate IT environments on behalf of Accenture’s Clients. You will orchestrate the support work of Accenture engineers by distributing information, creating reports, communicating with internal and Client’s teams and individuals.

Key responsibilities:

• Be a communication interface between German speaking Client and Non-Germans speaking internal teams for services delivered (clarifying Service Requests and Changes)
• Ensure service management processes are followed, report any incompliance
• Maintain Change implementation calendar
• Support Service Delivery Manager in conducting meetings between Client and internal teams
• Create and present reports about achieved service levels

Qualifications

What we do expect from you:

• Good German and English communication skills (written and oral)
• Very good communication and presentation/reporting skills
• Highly developed organizational skills to deal with multiple tasks effectively
• Understanding of IT support processes will be an advantage
• Bachelor/ master degree (or final-year student)

What we can offer:

• Support for your career and competences development – learning from the best IT experts on the market, trainings and certifications, allowing you to boost your skills and become #BEFUTUREPROOF
• After trial period possibility to work from home.
• Relocation support
• Using foreign language and new cutting-edge technologies daily, cooperating with various Clients and international teams
• Access to the latest high-tech solutions and opportunity to specialize in other technologies
• CSR activities and rich social life – Book Club, International Cuisine Club, Accenture Runners Club, family events, cultural meetings, photography classes, climbing, soccer, swimming
• Full work comfort – private medical care, life insurance, access to MyBenefit platform