Job description

The Digital Adoption Manager primary focus is to drive End User focused change. Through wide range of Client facing activities we drive change necessary to achieve proper adoption of digital transformations by education, reducing change reluctance, stakeholder engagement and promotion of IT system migrations (systems like O365, Win10, Virtual Assistants), technology adoption, smart offices, chat bots and other digital areas.

All this is achieved by executing various methods of target group analysis, workshops, interactions with the Customer, communication and user engagement techniques (like gamification).

Main accountabilities

As Digital Adoption Manager you will be responsible for the following activities:

• Driving Adoption / High usage of digital tools – coordination of all communication activities including gamification, newsletters, communication content creation, building and maintaining communication best practices and use cases, close interaction with the Customer and its communication team.
• Stakeholder management – work closely with the Client, Project Team and Transformation Manager during transition/transformation phase to identify challenges, select and design process activities, identify stakeholders, select and execute ways of communication tailored to Customer needs.
• Introduce new creative ways of promoting new ways of working in Customer’s environment.
• Reporting – define criteria, measure and report on results, identifying problem areas and applying corrective actions.
• Create and Share Best practices and Use Cases – during the project gather and effectively share Best Practices to assure proper level of sustainability.

Your Team

• You will work in the team of Digital Adoption and User Experience Specialist 
• Your work would be project-based. You will work directly with different stakeholders from Capgemini and from Clients’ side (having 10 000 – 100 000 employees / end users). 
• There are different projects delivered: IT systems migrations and implementations, smart offices introduction, IT organizational assessments, chat bots, enhancements of customer experiences, Personas creation etc.