Trwa ładowanie. Prosimy o chwilę cierpliwości.
Capgemini Polska
Data aktualizacji: 2019-02-18
Kraków, małopolskie
IT, BPO/SSC
angielski
Data aktualizacji: 2019-02-18 Aplikuj
Digital Adoption Manager

Candidate’s profile

  • The successful candidate will be high-energy and eager to learn. 
  • 5+ years of experience in Client Facing activities.
  • Demonstrating strong oral and written communication skills.
  • Change management experience in Client Facing environment.
  • Experience, practical knowledge and strong understanding of Project Management methods.
  • Effective business communication and presentation skills.
  • Goal oriented attitude with low supervision needed.
  • Corporate social media awareness, marketing or communication background will be an asset.
  • Strong presentation skills.
  • Excellent English language skills both verbal and written.
  • Ability to support our Customers both onsite and in Clients’ locations on a temporary basis.

Job description

The Digital Adoption Manager primary focus is to drive End User focused change. Through wide range of Client facing activities we drive change necessary to achieve proper adoption of digital transformations by education, reducing change reluctance, stakeholder engagement and promotion of IT system migrations (systems like O365, Win10, Virtual Assistants), technology adoption, smart offices, chat bots and other digital areas.

 

All this is achieved by executing various methods of target group analysis, workshops, interactions with the Customer, communication and user engagement techniques (like gamification).

 

Main accountabilities

As Digital Adoption Manager you will be responsible for the following activities:

  • Driving Adoption / High usage of digital tools – coordination of all communication activities including gamification, newsletters, communication content creation, building and maintaining communication best practices and use cases, close interaction with the Customer and its communication team.
  • Stakeholder management – work closely with the Client, Project Team and Transformation Manager during transition/transformation phase to identify challenges, select and design process activities, identify stakeholders, select and execute ways of communication tailored to Customer needs.
  • Introduce new creative ways of promoting new ways of working in Customer’s environment.
  • Reporting – define criteria, measure and report on results, identifying problem areas and applying corrective actions.
  • Create and Share Best practices and Use Cases – during the project gather and effectively share Best Practices to assure proper level of sustainability.

Your Team

  • You will work in the team of Digital Adoption and User Experience Specialist 
  • Your work would be project-based. You will work directly with different stakeholders from Capgemini and from Clients’ side (having 10 000 – 100 000 employees / end users). 
  • There are different projects delivered: IT systems migrations and implementations, smart offices introduction, IT organizational assessments, chat bots, enhancements of customer experiences, Personas creation etc.

What we offer?

Working in a close-knit team
and a friendly atmosphere
Debelopment od expert
or leader competences
Bonuses including
those for recommending
new employees
A wide range of training
and co-financing
of courses
Possibility to work
from home
Attractive package
of additional benefits
(fitness, gym, cinema, etc.)
-you choose what tou want
Integration events
and joint celebrations
An annual
family picnic
Additional
life insurance
Employee volunteering
opportunities and interesting
CSR projects
Private medical care,
also for your family
Disability Inclusion
Assistive technologies
Reasonable accommodations
 
Bicycle parking
and carpooling
 

About us

Capgemini is one of the leading global companies offering consulting, IT technologies.
The Cloud is fashionable – everyone’s talkinf aboug it, many use it, but few knows what it consists of, how it works, how to access it, and how to take care of it. It is us, Cloud Infrastructure Services, who understand the subject thoroughly. From high level services, trough managing equipment and operating systems, interna lor access networks tomanaging applications. IT operations, availability , configurations, and changes. By working in an international environment… we use a numer foreign languages.