Job description

• Supporting the infrastructure, application systems, batch schedules; ensuring that processing deadlines and on-line service windows, as detailed in the SLA, are delivered and supported to the highest quality
• Raising and referring service incidents, managing calls through to resolution according to established procedures.
• Ensuring all work is completed in accordance with Client and procedures
• Carry out tasks by strictly following the documents containing the procedures and operations
• Contacting with technical teams, 3rd parties
• Produce daily reports which are distributed internally and to clients.
• First step escalation
  
  Working Pattern: Shift worker covering 24*7*365

Your team

Our team it's 12 individuals but acting as one organism.

Within this crew you will have unique opportunity to develop yourself in multiple technologies like Linux, Windows, Backup, Virtualization or Backup  in one place.

If you'll decide to go deeper in any of them nothing is stopping you as your colleagues engineers are just next to you.

You can enjoy as well our team spirit during events outside office hours where we are again one!