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Capgemini Polska
Data aktualizacji: 2019-05-22
Katowice, śląskie
Data aktualizacji: 2019-05-22 Aplikuj
Capgemini Polska
Infrastructure Engineer
Infrastructure Engineer

Candidate’s profile

  • Willingness to learn of contact center and networking solutions
  • Basic knowledge of IPT configuration
  • Good troubleshooting skills
  • Ability to work well on a team and independently
  • Flexibility and ability to cope with pressure situations
  • Strong attention to details and quality
  • Good English language skills
  • Very good interpersonal skills

Nice to have:

  • Education in a technical discipline (Computer Science, Telecommunication, Automation etc…)
  • Good knowledge of Excel, programming in Java scripts, SQL database 
  • Experience with project management
  • Creative problem-solving abilities
  • Understanding of ITIL processes

Job description

  • Troubleshoot daily problems with voice/contact center systems
  • Assist in telephony administration and troubleshooting of daily problems
  • Participate in transition and infrastructure projects
  • Creating telephony solutions based on specific requirements
  • Participating in network/telephony design and development
  • Act as an internally-facing point of contact to escalate technical issues, and communicate telephony statuses

Your team

You will be working in the Global Telephony Team based in Poland, within the Cloud Infrastructure Services business unit.

Our main duty is supporting global contact center system in multiple locations like Poland, Romania, Spain, Netherlands, UK, India and US.

You will have the possibility to exchange your knowledge and experience with other support teams,

subject matter experts and architects across the globe in a variety of telephony infrastructure.

We deliver our services during business hours Monday – Friday 8:00 – 18:00 and out of hours based on on-call duty.

What we offer?

Working in a close-knit team
and a friendly atmosphere
Debelopment od expert
or leader competences
Bonuses including
those for recommending
new employees
A wide range of training
and co-financing
of courses
Attractive package
of additional benefits
(fitness, gym, cinema, etc.)
-you choose what tou want
Integration events
and joint celebrations
An annual
family picnic
life insurance
Employee volunteering
opportunities and interesting
CSR projects
Private medical care,
also for your family
Bicycle parking
and carpooling
Disability Inclusion
Assistive technologies
Reasonable accommodations

About us

Capgemini is one of the leading global companies offering consulting, IT technologies.
The Cloud is fashionable – everyone’s talkinf aboug it, many use it, but few knows what it consists of, how it works, how to access it, and how to take care of it. It is us, Cloud Infrastructure Services, who understand the subject thoroughly. From high level services, trough managing equipment and operating systems, interna lor access networks tomanaging applications. IT operations, availability , configurations, and changes. By working in an international environment… we use a numer foreign languages.