Temat tygodnia
Zobacz, co decyduje o tym, że jedni dostają awans, a inni nie.
Trwa ładowanie. Prosimy o chwilę cierpliwości.
Przeglądana oferta pracy jest nieaktualna
Capgemini Polska
Data aktualizacji: 2019-02-27
Lublin, lubelskie
IT, BPO/SSC
angielski, niemiecki
Data aktualizacji: 2019-02-27
Capgemini Polska
Team Manager with German
Team Manager with German

Candidate’s profile

  • Managerial skills
  • Excellent interpersonal and communication skills
  • Able to work with minimum supervision as well as perform under pressure and meet tight deadlines
  • Strong team player with the ability to build relationships with both colleagues and external clients


Language Requirements: 

  • Excellent verbal and written German
  • Good command of English

Job description

  • Proactively managing team performance / production of deliverables, aiming to exceed SLA targets, recommending and implementing action plans as appropriate to address any shortfalls
  • Providing a first point of escalation for the team and clients in respect of service/delivery issues
  • Motivating team members to provide excellent client service
  • Monitoring and ensuring quality of customer service and proper ticket handling
  • Day to day staff management. Staff training and development
  • Assisting in the planning and implementation of agreed changes to the delivered services
  • Working closely with the account team and seeking ways to improve current processes (also outside Service Desk)

What we offer?

Working in a close-knit team
and a friendly atmosphere
Debelopment od expert
or leader competences
Bonuses including
those for recommending
new employees
A wide range of training
and co-financing
of courses
Attractive package
of additional benefits
(fitness, gym, cinema, etc.)
-you choose what tou want
Integration events
and joint celebrations
An annual
family picnic
Additional
life insurance
Private medical care,
also for your family
Disability Inclusion
Assistive technologies
Reasonable accommodations
Employee volunteering
opportunities and interesting
CSR projects
Bicycle parking
and carpooling

About us

Capgemini is one of the leading global companies offering consulting, IT technologies.
The Cloud is fashionable – everyone’s talkinf aboug it, many use it, but few knows what it consists of, how it works, how to access it, and how to take care of it. It is us, Cloud Infrastructure Services, who understand the subject thoroughly. From high level services, trough managing equipment and operating systems, interna lor access networks tomanaging applications. IT operations, availability , configurations, and changes. By working in an international environment… we use a numer foreign languages.