Temat tygodnia
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Trwa ładowanie. Prosimy o chwilę cierpliwości.
Przeglądana oferta pracy jest nieaktualna
HEINEKEN Kraków
Data aktualizacji: 2019-04-23
Kraków, małopolskie
Księgowość, BPO/SSC, Administracja
angielski, francuski
Data aktualizacji: 2019-04-23
Senior OTC Administrator (Collection&Disputes) with French/Team Coordinator
Senior OTC Administrator (Collection&Disputes) with French/Team Coordinator

In HEINEKEN Kraków (HEINEKEN Global Shared Services) our success absolutely depends on the great people who work with us. We are looking for Finance & Accounting professionals, ready to „WOW” the world by expertise, passion and pride to be green. Our employees can develop in the following areas: Purchase to Pay, Order to Cash, Record to Report, Business Performance Management, Accounting, Reporting & Consolidation, Support functions.

HEINEKEN is a proud independent global brewer, committed to surprise and excite consumers with its brands and products everywhere. The brand that bears the founder's family name - Heineken® - is available in almost every country around the globe and is the world's most valuable international premium beer brand. Our company is present in over 70 countries, operates more than 160 breweries and markets more than 250 brands.

Your responsibilities would include:
  • Securing on-time Customer payments and providing them with requested documents
  • Facilitating the identification and resolution of any customer disputes
  • Handling incoming and outgoing calls
  • Daily contact with Sales department
  • Knowing and acting as team ambassador of Team’s vision and strategy
  • Being a backup of Team Leader in operational meetings with Operating Company, daily huddles with team
  • Being responsible for operational delivery based on business objectives with expected quality
  • Monitoring team’s daily performance
  • Being a first escalation point for the team and external stakeholders
  • Ensuring that effective controls are executed, delivering monthly control reports
  • Bringing constructive challenging ideas, taking ownership of agreed actions
  • On boarding new team members
  • Supporting recruitment of Junior Administrators
  • Supporting Team Leader in status check of objective and development plans for team members
  • Flaging to Team Leader potential performance issues
  • Being empowered as first line people related issues
  • Supporting Team Leader in change management activities
You are The Candidate if:
  • Your command of English and French is on a fluent level
  • You have minimun 3 years of experience in Collection&Disputes/OTC area
  • You have ability to effectively communicate and coordinate others 
  • You have very good problem solving skills
  • You present very good collaborative skills allowing to effectively manage the relationship with the key stakeholders, both internal and external
We will offer you:
  • Work in a great Team – we are not colleagues, we are friends. Do you want to feel the atmosphere? Check our Facebook page!
  • Financial expertise as premium as our beer brand
  • International assignments, Learning & Development team open for your suggestions, cross process movements and daily updates on internally open positions. Did you know we grow faster than our hops? We were the fastest established financial center in Cracow!
  • Exclusive events and benefits:
    • SPORT & HEALTH: football & volleyball teams, ski club, squash tournaments, dancehall classes,  table football contests, city tours
    • BEER related: quarterly trips to our breweries and open bar in our office
    • PARTIES: e.g. Christmas Gala, SPRING Party, Picnic, themed events in the office
    • CSR (Corporate Social Responsibility) actions
    • STANDARD benefits: MultiSport card (or other coupons), LuxMed, Generali insurance
  • Office located only 15 minutes by bike from Market Square and 1 minute on foot from Imbramowski Market
  • Professional support of our Talent Acquisition Team during the recruitment process

 

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