Job description:

• Be the first point of contact for Macro Distributors, attend to customer contact and resolve customer requests received via email, web or phone according to agreed service levels and service standards.

• Proactively providing excellent relationship with Macro Distributors. 

• Handle a range of first line customer enquiries

• Takes ownership for the end-to-end customer enquiry which may require engaging other partners across the service chain

• Adopts a Customer 1st mindset to deliver an exceptional customer end to end experience and identifies opportunities to improve the customer experience

• Coordinate customer pickups/deliveries and to provide an internal interface between the Customer Service Centre, Lubes Supply Chain, vehicle schedulers and Sales. ​

• Scheduling, changing and cancelling Export Orders for Macro Distributors after cut-off time, and handle delivery enquiries​

• Maintains personal knowledge of business processes and procedures for their area of responsibility

Requirements:

• Min. English level C1

• Able to work in a highly dynamic and complex environment

• Export and Logistics experience within the industry is an advantage

• Demonstrated relationship building skills, across several levels, including service providers within the business

• Previous experience in a Customer Service/Logistics/Supply chain or similar role required

• Build professional relationships

• Make decisions and demonstrate Continuous Improvement Mindset

Number of Vacancies: 1

• Meaningful work in a company that is universally respected as a truly global energy leader (one of the world’s biggest companies according to Fortune Global 500)
• Unique opportunity to fulfill your potential with personal and professional development programs
• Work in a smart and motivated team within a supportive and inclusive culture with strong values
• Attractive salary and bonuses
• Complex medical care and individual life insurance
• Sports programme & facilities e.g. Multisport Benefits Card, vouchers for free time activities
• Good atmosphere at work and comfortable working environment: own canteen and a few relax rooms
• Opportunity to participate in social and community projects