Pracodawca zakończył rekrutację na to ogłoszenie
Job description:
The Post Holder will be a primary contact point for the hauliers to advise truck drivers of necessary amendments to plan
Key Responsibilities:
Manage deviation from plan, i.e. plant/depot change, load quantity changes, compartment changes, trip sequence change, vehicle change, orders scheduled not delivered
Receive urgent order requests and create urgent orders within framework of delivery promise.
Handle customer enquiries to change/amend orders, evaluate the real need and feasibility for scheduling changes
Initiate surcharges for Left on Board and urgent orders to the customers.
Investigate and resolve customer complaints.
Ensure documentation and filing is accurate, up to date and accessible
Continuously rotating shift system to provide 24-hour support - flexible working hours
Requirements:
Very good German B1/B2
Communicative English
excellent communication skills
strong customer focus
ability to deal with multiple tasks and work in a dynamic environment
ability to cooperate efficiently in a team
good working knowledge of MS Office tools and Outlook
Number of Vacancies: 1
Benefits of working at Shell:
Shell is an Equal Opportunity Employer
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