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Shell Business Operations
Data aktualizacji: 2019-04-30
Kraków, małopolskie
Data aktualizacji: 2019-04-30
Shell Business Operations
Team Manager - Trading and Supply Credit
Royal Dutch Shell is a global group of energy and petrochemicals companies, operating in over 80 countries and territories and employing more than 90,000 people. Our core values of Honesty, Integrity and Respect for People define who we are and how we work. Royal Dutch Shell has developed a global network of Shell Business Operations to provide first-class services to Shell companies across the world.

Shell Business Operations (SBO) Krakow sits at the centre of Shell’s global businesses, providing an operational backbone to our essential business functions. Working in a vibrant community with strong values and a supportive culture, an SBO-Krakow job will offer the chance to build a lasting and meaningful career. As one of six Business Service Operations centres, located worldwide, a job in Krakow will give you the chance to interact and work with people across the world, helping to deliver excellent support to business clients and internal stakeholders as well as advanced financial operations.

Team Manager - Trading and Supply Credit
Team Manager - Trading and Supply Credit
Work location: Kraków

Job description:


The role is responsible for managing the Debt Collection and Cash Application and Allocation for Trading and Supply. The role will manage the team of individuals responsible for the Debt Collection and Cash Allocation with key focus on individual and team development thereby strengthening Credit Competencies, establishing goals to drive performance and embedding a culture of delivery to target and regular coaching and performance appraisal. This role will require the individual to represent and act as the T&S COC focal point for the entities covered. This covers Global Supply, EU Commercial Fuels and EU gas & Power portfolios. Additional scope will come as part continuous growth of Trading & Supply.
The role supervises a team comprising of 6 staff and offers a real variety of opportunity to impact commercial outcomes. We are seeking an individual to lead the team that can bring ideas for continuous improvement, set target, implement guidelines and ensure that all members understand the team’s objectives and work together to achieve it.


Responsible in developing strategies and in assisting staff in setting priorities to meet business targets;

Applies analytical skills to assess complex problems and design solutions under high pressure imposed by tight monthly, quarterly and yearly closing deadlines;

Possess a strong communication skills and capable of developing effective working relationships with Sales, the business and with other relevant business partners in T&S;

Serves as subject matter expert for debt collection and cash application and allocation group;

Provide oversight and direction to the employees in the operating unit in accordance with the organization’s policies and procedures;

Coach, mentor, and develop staff including overseeing new employee on-boarding and providing career development planning and opportunities;

Plan, evaluate, and improve the efficiency of business processes and procedures to enhance speed, quality, efficiency, and output;

Lead employees using a performance management and performance feedback through employee recognition and rewards;

Ensure the team adhere to the escalation process in carrying out the debt collection activities including use of FSCM (if applies);

Responsible in ensuring accurate, timely recording of bank receipts and application to customer accounts in compliance to established internal controls framework;

Application of legal and business requirements to determine the appropriate management of bad debts; and Implement and monitor quality assurance strategies and actively promoting process improvements.


  • Degree in Accounting or any related Finance/Business course
  • With 1-2 years relevant work experience.
  • Excellent interpersonal and communication skills
  • Strong diplomatic negotiating skills with ability to make tough decisions and implement action steps to resolve credit issues while maintaining customer relationships.
  • Excellent interpersonal and communication skills; able to work with functional teams from different business environments & cultures
  • Experience interacting with or making presentations to business unit management and leadership to provide analysis, explain concepts, share knowledge, etc.
  • Demonstrates leadership capabilities for team projects with ability to motivate team efforts and lead and influence outside organizational boundaries.
  • Strong aptitude for managing processes and driving towards best-in-class process performance.
  • Capable of handling difficult stakeholders by clearly organizing complicated ideas in a clear and uncomplicated fashion for communication

Number of Vacancies: 1


Benefits of working at Shell:
  • Meaningful work in a company that is universally respected as a truly global energy leader (one of the world’s biggest companies according to Fortune Global 500)
  • Unique opportunity to fulfill your potential with personal and professional development programs
  • Work in a smart and motivated team within a supportive and inclusive culture with strong values
  • Attractive salary and bonuses
  • Complex medical care and individual life insurance
  • Sports programme & facilities e.g. Multisport Benefits Card, vouchers for free time activities
  • Good atmosphere at work and comfortable working environment: own canteen and a few relax rooms
  • Opportunity to participate in social and community projects

Shell is an Equal Opportunity Employer