Strefa Klienta
A global, leading FMCG company is hiring! The brand is known for its open and supportive culture. The company is located in Warsaw City Centre - close to the Warsaw Central Railways Station.
What's on Offer
- Individual career management
- Warsaw City Center location (close to Warsaw Central Station)
- Friendly atmosphere
- Modern and colorful office
- Flexible working hours
- Private medical care
- Meal vouchers
- Discount for companies products
Job Description
- Responding to first-line questions and cases submitted via telephone or e-mail and registering and controlling client cases in the case management system
- Responding to basic and moderately complex inquiries about policies and procedures
- Trouble-shootting, researching and resolving issues and providing customers from the Netherlands with information or advice
- Using process knowledge to show customers how to retrieve information through the various channels
- Identify returning questions and/or opportunities for improvement on work processes
The Successful Applicant
- Experience in the HR area will be an asset
- Very good English and Dutch
- Strong customer focus and problem solving skills
- Strong interpersonal communication skills and confidence to effectively work with all levels of the organization
- Ability to interpret and apply HR policies and procedures
- Ability to work in an international and multicultural environment
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