Candidate’s profile

• Capacity to adapt and learn 
• Good team player
• Attention to detail
• Ability to manage and collaborate with other teams

Requirements

• Excellent English and Swedish language skills
• Outstanding Customer Care skills
• Organizational skills and “can do” attitude
• Proactive approach
• Able to work with minimum of supervision
• Good organizational skills
• Ability to share technical knowledge within the team
• Detail oriented
• Basic ITIL knowledge
• ISC knowledge will be an asset
• ServiceNow experience will be an asset

Job description

Position purpose

We are looking for a person experienced with Service Desk responsibilities who will act as a Senior Analyst responsible for handling difficult cases and assisting with coordinating the Service Desk workload

Main Accountabilities

• Acting as a senior member of the team being able to advise and mentor Service Desk Agents
• Troubleshooting/resolving advanced issues and requests
• Acting as a 2nd line support in accordance with existing knowledge articles and procedures
• Acting as an overflow support for Tier 1 contacts