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Przeglądana oferta pracy jest nieaktualna
Capgemini Polska
Data aktualizacji: 2019-06-11
Opole, opolskie
angielski, szwedzki
Data aktualizacji: 2019-06-11
2nd line Support Specialist Swedish Speaker

Candidate’s profile

  • Capacity to adapt and learn 
  • Good team player
  • Attention to detail
  • Ability to manage and collaborate with other teams



  • Excellent English and Swedish language skills
  • Outstanding Customer Care skills
  • Organizational skills and “can do” attitude
  • Proactive approach
  • Able to work with minimum of supervision
  • Good organizational skills
  • Ability to share technical knowledge within the team
  • Detail oriented
  • Basic ITIL knowledge
  • ISC knowledge will be an asset
  • ServiceNow experience will be an asset

Job description

Position purpose

We are looking for a person experienced with Service Desk responsibilities who will act as a Senior Analyst responsible for handling difficult cases and assisting with coordinating the Service Desk workload


Main Accountabilities

  • Acting as a senior member of the team being able to advise and mentor Service Desk Agents
  • Troubleshooting/resolving advanced issues and requests
  • Acting as a 2nd line support in accordance with existing knowledge articles and procedures
  • Acting as an overflow support for Tier 1 contacts

What we offer?

Working in a close-knit team
and a friendly atmosphere
Debelopment od expert
or leader competences
Bonuses including
those for recommending
new employees
A wide range of training
and co-financing
of courses
Attractive package
of additional benefits
(fitness, gym, cinema, etc.)
-you choose what tou want
Integration events
and joint celebrations
An annual
family picnic
life insurance
Private medical care,
also for your family
Disability Inclusion
Assistive technologies
Reasonable accommodations
Employee volunteering
opportunities and interesting
CSR projects
Bicycle parking
and carpooling

About us

Capgemini is one of the leading global companies offering consulting, IT technologies.
The Cloud is fashionable – everyone’s talkinf aboug it, many use it, but few knows what it consists of, how it works, how to access it, and how to take care of it. It is us, Cloud Infrastructure Services, who understand the subject thoroughly. From high level services, trough managing equipment and operating systems, interna lor access networks tomanaging applications. IT operations, availability , configurations, and changes. By working in an international environment… we use a numer foreign languages.