Strefa Klienta
For our Client, international professional services company based in Wrocław, we are looking for Customer Care Specialist with Hungarian, who will support the rapidly developing SSC.
Customer Care Specialist with Hungarian
Customer Care Specialist with Hungarian
Miejsce pracy: Wrocław
Nr ref. 190230/5105
Responsibilities:
- providing service for customers and/or IBOs according to the set procedures,
- handling all queries and complaints incoming from customers and/ or IBOs via telephone, chat, e-mail, written letters, fax and other contact channels,
- registration of all contacts in the computer system to build customer history, making outbound calls and other types of contacts to inform customers and/ or IBOs about resolution, case’s status or a new offer,
- effectively communicate with other department regarding customer queries/escalations,
- signalize unusual situations fast and address to management for follow-up as necessary,
- attend training sessions to be informed about new procedures/products and read daily updates every morning to keep the required knowledge level up to date to ensure quality in call handling,
- maintain a system and procedural knowledge by proactively browse through the Confluence and escalate to a superior and QA team in case information is insufficient or not available.
Requirements:
- very good knowledge of the Hungarian and English language (min. B2),
- experience in a customer service environment,
- flexibility, engagement and responsibility,
- knowledge of Multi-Level Marketing is an advantage.
The offer:
- working for an international company,
- multicultural work environment,
- possibility for further development within the group,
- good salary and benefits package,
- two-week initial training.
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