Team description:

An opportunity to join newly created Middle Office client service HUB support team in Paris within the Client Service Operations in Poland. Working to provide a high quality service levels through direct interaction with client.

The team has a strong focus on networking both internally and externally to resolve complex inquiries. The ideal candidate would be someone with strong Middle Office background, solutions driven mindset eager to expand their network and understanding of both State Street and market operations. Whilst always keeping risk awareness and the drive to understand complex scenarios in a changing environment.

Responsibilities:

• Middle Office Business support tasks mainly focused on inquiries management and external client applications technical support;
• Work co-operatively with other Transaction Management groups in different locations and time zones;
• Participate in client meetings and service calls;
• Develop and support critical internal relationships with dependent units, clients, cross functional operational colleagues and global counterparts;
• Support process improvement opportunities where required and participate in strategic projects where necessary;
• Management of client queries and escalation and appropriate follow up with internal teams;
• Supporting team members with more difficult tasks;

Qualifications:

• Excellent academic background, including a degree in a discipline, such as economics, finance, science or engineering.
• Strong understanding of financial markets; familiarity with custodian cut offs for various financial products and settlement methodologies.
• Knowledge and understanding of financial products and various markets requirements
• Excellent understanding associated settlement risk and potential financial and reputational exposure
• Comfortable with handling large numbers of transactions under time pressure
• Strong analytical skills and problem solving skills, ability to handle second level escalation
• Excellent verbal and written communication skills and excellent interpersonal skills; ability to explain technical topics
• Multitasking ability;
• Highly self-motivated; detail oriented; and ability to work collaboratively;
• Ability to work with third-party Senior management;
• Proven leadership skills and owners mindset;
• Excellent verbal and written English communication skills, interpersonal skills, ability to explain technical topics.
• French language knowledge would be a plus (not mandatory);

We offer:

• Employee savings plan
• Premium life insurance package
• VIP medical package
• International operating environment
• Language classes
• Soft skills trainings
• Technical workshops
• Development sessions with a mentor
• Diversity of opportunities across a range of challenging and highly complex activities
• Technical or leadership career pathway