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Shell Business Operations
Data aktualizacji: 2019-06-11
Kraków, małopolskie
BPO/SSC, Zakupy
Data aktualizacji: 2019-06-11
Royal Dutch Shell is a global group of energy and petrochemicals companies, operating in over 80 countries and territories and employing more than 90,000 people. Our core values of Honesty, Integrity and Respect for People define who we are and how we work. Royal Dutch Shell has developed a global network of Shell Business Operations to provide first-class services to Shell companies across the world.

Shell Business Operations (SBO) Krakow sits at the centre of Shell’s global businesses, providing an operational backbone to our essential business functions. Working in a vibrant community with strong values and a supportive culture, an SBO-Krakow job will offer the chance to build a lasting and meaningful career. As one of six Business Service Operations centres, located worldwide, a job in Krakow will give you the chance to interact and work with people across the world, helping to deliver excellent support to business clients and internal stakeholders as well as advanced financial operations.

Knowledge Expert Lead (in Contracting & Procurement)
Knowledge Expert Lead (in Contracting & Procurement)
Work location: Kraków

Job description:

  • Manages all aspects of support, delivery and embedding of SHARP in CP in Upstream:

  • Facilitates and drives an integrated business process by acting as Global ISM Focal Point for CP in Upstream (CP Operations & CPiB).

  • Covers all aspect of Assurance planning and execution for CP Operations Upstream with scope of 1255 contracts as at end 2018 and portfolio continuously growing


SHARP Continuous Improvement and Utilization

  • Combine activities of SHARP related networks driven by CMCP FPs for CP in Upstream (3 separate SHARP related networks operated in 2018)

  • Design and introduce effective SHARP utilization KPIs and remediation plan for CP in Upstream

  • Meets on a regular basis with Systems and Process Innovation (S&PI) team to address and discuss main systems and process issues/challenges identified with Knowledge Experts & front line teams

  • Collect CI input from Knowledge Experts, provide input in CMCP/CMCP Cockpit CI plan & RTP CI plan; recommendations with benefits case. Participate in CI opportunity ranking.

  • Develop Knowledge and understanding of E2E process and integration points between processes

  • Provide insight into business organisation & ways of working, ensure changes meet needs of CP in Upstream

SHARP Embedding

  • Support implementation of change; Champion, liaise with senior stakeholders to gain support and build momentum for change.

  • Tailor communications on change from S&PI team & cascade accordingly.

  • Ensure Business readiness for & training on upcoming changes.

  • Maintain Knowledge Expert network (regular meetings, sharing feedback from SPC, collecting input to S&PI network/s)

  • Champion use of Knowledge Management tools as a means of sustainably building and sharing knowledge across a global community.

  • Support the testing of new functionality/changes; both self and/or Knowledge Experts and Super Users.

Digitalization strategy

  • Actively participate in any relevant Digitize Core projects by representing CP in Upstream.


  • Drive Assurance planning and execution activities for CP Operations Upstream:

  • Develop, deploy, and maintain standard CMCP and HSSE policies, standards, guidelines and control frameworks.

  • Ensure all governance, assurance, and compliance processes and standards are implemented and embedded into work processes.

  • Report on adherence to compliance to the CP Operations Upstream LT



Qualifications required:


  • University degree, preferably in area of Procurement, Finance or IT

  • At least 6 years work experience enforced by minimum 3 years’ experience in the implementation of systems and digital solutions

Skills required:

  • Coaching & Training skills

  • Informal Leader

  • Stakeholder Management (including report writing and presentation skills)

  • Change Management

  • Strong analytical and problem-solving skills

  • In-depth understanding of the tools & processes used (Global Design)

  • CI or Process Improvement

  • Strong facilitation and coordination skills 

  • Strong communication and influencing skills

  • Fluent English

  • Resilient under pressure

  • Strong technical/system background: ERPs, SHARP, others

  • Must have the passion to strategically shift the Business to take greater advantage of the Digital Age

  • Excellent written and verbal communication skills, interpersonal and collaborative skills, and the ability to translate technology related concepts to technical and nontechnical audiences

  • Strong awareness and commitment to HSSE, Assurance and compliance topics.


Number of Vacancies: 1

Benefits of working at Shell:
  • Meaningful work in a company that is universally respected as a truly global energy leader (one of the world’s biggest companies according to Fortune Global 500)
  • Unique opportunity to fulfill your potential with personal and professional development programs
  • Work in a smart and motivated team within a supportive and inclusive culture with strong values
  • Attractive salary and bonuses
  • Complex medical care and individual life insurance
  • Sports programme & facilities e.g. Multisport Benefits Card, vouchers for free time activities
  • Good atmosphere at work and comfortable working environment: own canteen and a few relax rooms
  • Opportunity to participate in social and community projects

Shell is an Equal Opportunity Employer