Candidate’s profile

Required knowledge:

• Experience and skills in consulting projects will be an advantage
• Experience in Project Management (project management certification will be an asset) and proven track of projects delivery
• Ability and comfort interacting with management on Client’s side
• Must be able to demonstrate a level maturity while under constant pressure from the business and technology community
• Excellent ability to establish and maintain world class working relationships with all peers and stakeholders
• Experienced in sales and client delivery in Strategy and Transformation programs
• Experience in enterprise change management across complex programs
• Demonstrated leadership experience and ability to adapt, with willingness to readily take ownership of tasks and problems
• Ability to apply logic to solve business problems through a detailed analytical approach
• Ability to handle multiple tasks concurrently and meet deadlines, while maintaining focus in an environment with conflicting demands
• Drive to overcome the most challenging or difficult obstacles and look for ways to improve results
• Initiative to actively seek new knowledge and improve skills
• Strong interpersonal skills with ability to collaborate and work effectively with individuals, strengthening relationships to achieve win-win solutions
• Ability to travel (around 30% of the time) international and domestic

General understanding and insight  of:

• GBS / BPO / SSC markets / trends and topics
• Service Delivery Models (SSC/BPO/hybrid/BOT etc)
• DGEM, ESOAR good practices
• Change Management/ Migration methodologies
• General process knowledge - AP/AR/GL/MDM (others as advantage)
• PMO knowledge and understanding
• General understanding of all GBS service management components (governance model, performance management, CI, organisational structure, contracting, legal aspects, office fit out, connectivity, IT, back office, visual management and others)

Job description

• Deliver and manage overall projects or their parts accordingly to time, cost and expected quality, specifically:

     - Use your knowledge and expertise to develop high quality project deliverables
     - Organise and participate in workshops
     - Key client interface
     - Provide feedback and secure feedback is provided
     - Monitor and report project progress
     - Monitor risks and prepare mitigation plans

• If required, manage project financials, define and maintain project plan, supervise resource allocation, monitor and report project progress, assess and mitigate risks
• Participate in end-to-end sales process, specifically proposal development process (from client request through to final issue and potentially subsequent project delivery)
• Build and maintain strong working relationships with key internal and external stakeholders
• Use your knowledge and expertise to actively support development of Capgemini’s offering and products (e.g. DGEM, ESOAR)
• Act as a coach, guide and advise individuals to enhance or support personal and professional growth and learning
• Develop transformation agenda for existing and new clients

Your team

As an integral part of Capgemini’s Global Business Services Team, you will be supporting our global Clients in the end-to-end GBS journey. Starting from shaping out the sourcing strategy and future business operations, through GBS design and large-scale transformations, ending up with implementation of the chosen Target Operating Model, you will help us in strengthening our strong market position.

We seek focused and inspired individuals who have the special power to build the close, trusting relationships that are key to delivering the seamless and efficient services that Clients expect from Capgemini.