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Shell Business Operations
Data aktualizacji: 2019-05-22
Kraków, małopolskie
BPO/SSC, Analiza
Data aktualizacji: 2019-05-22
Royal Dutch Shell is a global group of energy and petrochemicals companies, operating in over 80 countries and territories and employing more than 90,000 people. Our core values of Honesty, Integrity and Respect for People define who we are and how we work. Royal Dutch Shell has developed a global network of Shell Business Operations to provide first-class services to Shell companies across the world.

Shell Business Operations (SBO) Krakow sits at the centre of Shell’s global businesses, providing an operational backbone to our essential business functions. Working in a vibrant community with strong values and a supportive culture, an SBO-Krakow job will offer the chance to build a lasting and meaningful career. As one of six Business Service Operations centres, located worldwide, a job in Krakow will give you the chance to interact and work with people across the world, helping to deliver excellent support to business clients and internal stakeholders as well as advanced financial operations.

Analyst - Credit Debt Collection-Portuguese speaker-2nd shift
Analyst - Credit Debt Collection-Portuguese speaker-2nd shift
Work location: Kraków

Job description:

• Responsible for performing debt collection activities for Shell 
• To provide support to the Debt Collection Supervisor
• Responsible for ensuring that customer debts are collected in line with contracted payment terms and in accordance with Downstream Credit Manual
• Adhere to the escalation process in carrying out the debt collection activities
• Responsible for managing release of credit blocked orders
• Maintain and foster good working relationships with Sales, the business and with relevant FO business partners.
• Perform dispute initiation and monitoring of resolution in accordance with the defined SLA
• Handle customer queries as well as that of the Customer Service Center
• Coordinate with Sales and the business account reviews on assigned portfolios
•I nvestigate payment discrepancy reason if the customer fails to provide it in their remittance data.
• Negotiate and recommend refinancing of overdue debts
• Recommend for credit line increase/decrease/revocation
• Contribute ideas on process enhancements/improvement
• Shows willingness to accept responsibilities assigned and in fact displays eagerness to succeed
• Identified excellence by objective results, trainers assessments, and management evaluation
• Handles complex accounts and knows the in/out of the process
• Has good communication skills and maximizes this to deliver above average performance in debt collections



Dimensions :


  • Customer Profile : (Simple to Complex) - including reconciling accounts
  • Proceeds (in USD) : depending on OU being managed


• Excellent interpersonal and communication skills
• Team player
Professional Experience
• Experience in performing call outs and other collection efforts to third party customers
• With 1-2 years relevant work experience


Number of Vacancies: 1

Benefits of working at Shell:
  • Meaningful work in a company that is universally respected as a truly global energy leader (one of the world’s biggest companies according to Fortune Global 500)
  • Unique opportunity to fulfill your potential with personal and professional development programs
  • Work in a smart and motivated team within a supportive and inclusive culture with strong values
  • Attractive salary and bonuses
  • Complex medical care and individual life insurance
  • Sports programme & facilities e.g. Multisport Benefits Card, vouchers for free time activities
  • Good atmosphere at work and comfortable working environment: own canteen and a few relax rooms
  • Opportunity to participate in social and community projects

Shell is an Equal Opportunity Employer