Job description:

The main purpose of this role is to manage a team of International Mobility (IM) Advisors that
deliver end to end HR Operations support (international relocation) to employees, line managers and local HR across a
designated region achieving Service Level Agreements and Targets. 

ACCOUNTABILITIES:

• Ensuring that processes and procedures for the team are in line
with policies & guidelines and that resourcing is managed
effectively.
• Ensuring KPIs and service metrics are achieved through regular
monitoring and proactive intervention where required.
• Provide staff development, supervision, motivation and
leadership within the team in the area of coaching and
performance feedback and contributing to the identification of
training and development opportunities. This entails positive
recognition opportunities, performance reviews, promoting
career development within and outside of the team and giving
space for personal and professional growth.
• Promote and encourage Team Building and a positive work
environment.
• Supervise the team on a day-to-day basis; including the
development of activities/ resource plans, attendance and case
management.
• Managing the budget of the team. Manage and co-ordinate all
phases of the operations within the team to ensure efficient
services delivery that meets all clients requirements. This entails
especially responsiveness and quality of the services that are
delivered by the team.
• Ensuring alignment with HR Services Framework and escalate
issues where necessary.
• Handling escalated cases, follow up on resolution, inform
customer, document and capture learning gained.
• Active participation in various operating/networking HR
Services forums within and outside the designated cluster as
well as outside HR Services.
• Participate in or lead regional projects aimed at ensuring
operational excellence.
• Supporting the Operations Manager in building and maintaining
excellent working relationships with the internal teams, the HR
representatives within the business supported and with key
business stakeholders, including proactive communication,
collaboration and full transparency of team's service quality and
overall performance based on metrics.
• Engaging team members through regular and effective
communication regarding operations, Service Development and
Continuous Improvement projects ensuring business and
customer requirements are achieved.
• Providing input for proposals for new business opportunities for
the designated region and HR Services as a whole, utilising
economies of scale.
• Providing input to streamline processes and procedures within
HR Services using best practice and Shell People functionality, to
provide better efficiencies and reduce costs.
• Assisting in the co-ordination and management of Service
Contracts used within HR Services on behalf of the business
units, including the auditing process to ensure compliance with
Shell standards and provisions of the contracts.
• Responsible for the recruitment process, including assistance
with interviews and assessment, including open resourcing
communication.
• Comply with audit requirements and established operational
controls; ensure compliance with data privacy guidelines.

Requirements:

• University degree in HR/economics/finance/business, or equivalent or MBA.
• Previous experience in a Shared Services Operations role (preferably HR).
• Experience in introducing and maintaining service excellence standards.
• Proven Continuous Improvement (CI) experience.
• Proven stakeholder engagement experience.
• Proven change management experience.
• Ability to work under pressure and tight constraints.
• Prior team management experience is a must.
• Strong IT Skills, especially with MS Office and SAP experience an advantage.
• Familiarity with HR Systems & Processes would be an advantage.
• English (written and verbal)

Number of Vacancies: 1

• Meaningful work in a company that is universally respected as a truly global energy leader (one of the world’s biggest companies according to Fortune Global 500)
• Unique opportunity to fulfill your potential with personal and professional development programs
• Work in a smart and motivated team within a supportive and inclusive culture with strong values
• Attractive salary and bonuses
• Complex medical care and individual life insurance
• Sports programme & facilities e.g. Multisport Benefits Card, vouchers for free time activities
• Good atmosphere at work and comfortable working environment: own canteen and a few relax rooms
• Opportunity to participate in social and community projects