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Shell Business Operations
Data aktualizacji: 2019-06-07
Kraków, małopolskie
BPO/SSC
angielski, francuski, niemiecki, włoski
Data aktualizacji: 2019-06-07
Shell Business Operations
Marketing Delivery Specialist
Royal Dutch Shell is a global group of energy and petrochemicals companies, operating in over 80 countries and territories and employing more than 90,000 people. Our core values of Honesty, Integrity and Respect for People define who we are and how we work. Royal Dutch Shell has developed a global network of Shell Business Operations to provide first-class services to Shell companies across the world.

Shell Business Operations (SBO) Krakow sits at the centre of Shell’s global businesses, providing an operational backbone to our essential business functions. Working in a vibrant community with strong values and a supportive culture, an SBO-Krakow job will offer the chance to build a lasting and meaningful career. As one of six Business Service Operations centres, located worldwide, a job in Krakow will give you the chance to interact and work with people across the world, helping to deliver excellent support to business clients and internal stakeholders as well as advanced financial operations.

Marketing Delivery Specialist
Marketing Delivery Specialist
Work location: Kraków

Job description:

An exciting opportunity for someone who is keen to get on the marketing career ladder. We are looking for a marketing content delivery specialist with a collaborative mindset and a passion for bringing a story to life online, to work with European Lubricants Brand and Comms teams. The role consistents of three components: digital content management, events co-ordination and marketing services.

Digital Content Management:

  • Responsible for ensuring the content on Shel Markethub is up to date and that we are fully maximizing opportunities to promote our products and services to Lubricants customers in order to grow digital engagement and ultimately sales

  • Work with local brand and comms managers to support launch campaigns, create and publish content and implement campaign assets in line with brand principles, facilitate/ provide translations for digital content;

  • Work closely with the local sales and brand and comms teams to build an awareness of local events and promotions.

  • Responsible for Shell Markethub website maintenance, update and content feeding, performing regular site audits to remove content that has become redundant

  • Work closely with local Customer Operations team to understand customers’ pain points, channel them into the product backlog and work jointly with central team on development in line with customer feedback. 

  • Use analytics to review campaigns performance, identify actions to improve digital marketing activity to optimize user experience, ensuring digital marketing KPIs are met.


Event organization:

  • Align with European sales and marketing teams to track local market event requirements and where possible, implement synergies between markets (e.g. combining two markets into one same event)

  • Management of in country event administration tasks including the purchasing cycle of marketing collateral and co-ordination between business, marketing and event owners.

  • Manage 3rd party events agencies who provide organised tours and book event travel.

  • Attend in market events where necessary and provide tactical support during events.

  • Feed translation requirement into Creative Solutions and validate translations (where appropriate language skills permit)


 Requirements:

  • 2+ years' experience in a digital marketing environment

  • Excellent written and verbal skills in English min. C1

  • Fluent French or Italian or German (every further language is a plus)

  • Experience with Adobe Experience Manager, other content management systems. Working knowledge of google analytics and tag manager would be an advantage.

  • Strong communication skills, attitude of a proactive, high-energy teammate to drive projects to fruition in a timely, customer-centric way

  • Project management skill with excellent attention to detail

  • Strong analytical skills, proficient in connecting data sets from multiple sources, analyzing and interpreting the data

  • Competent user of Powerpoint, Microsoft Word and outlook, xls

  • Knowledge and experience of web page building and site management processes preferred

  • Understanding of information architecture and best practice web standards.

Number of Vacancies: 1

Benefits of working at Shell:
  • Meaningful work in a company that is universally respected as a truly global energy leader (one of the world’s biggest companies according to Fortune Global 500)
  • Unique opportunity to fulfill your potential with personal and professional development programs
  • Work in a smart and motivated team within a supportive and inclusive culture with strong values
  • Attractive salary and bonuses
  • Complex medical care and individual life insurance
  • Sports programme & facilities e.g. Multisport Benefits Card, vouchers for free time activities
  • Good atmosphere at work and comfortable working environment: own canteen and a few relax rooms
  • Opportunity to participate in social and community projects

Shell is an Equal Opportunity Employer