Royal Dutch Shell is a global group of energy and petrochemicals companies, operating in over 80 countries and territories and employing more than 90,000 people. Our core values of Honesty, Integrity and Respect for People define who we are and how we work. Royal Dutch Shell has developed a global network of Shell Business Operations to provide first-class services to Shell companies across the world.

Shell Business Operations (SBO) Krakow sits at the centre of Shell’s global businesses, providing an operational backbone to our essential business functions. Working in a vibrant community with strong values and a supportive culture, an SBO-Krakow job will offer the chance to build a lasting and meaningful career. As one of six Business Service Operations centres, located worldwide, a job in Krakow will give you the chance to interact and work with people across the world, helping to deliver excellent support to business clients and internal stakeholders as well as advanced financial operations.

Customer Operations Specialist OTC

Customer Operations Specialist OTC

Work location: Kraków

Job description:

If you are communicative and open-minded person looking for gaining an excellent experience in Customer Service field, we offer you the chance to develop professional skills and become an Order to Cash Specialist! Our French Team is a very proactive group that believes working together is a key to success. We are willing to do more than only respond to queries. We thrive to work smart not hard, and always look for possibilities to improve/automate our operations processes. And yes, we can have fun too!!

As an Order to Cash Specialist, you will:
-Resolve Customer requests received via all mediums (phone, email, fax)
-Be the first point of contact for Business Customers
-Work with the new digital live chat channels (both through the website and the mobile application)
-Liaise between customers and supply chain departments in coordination of delivery process
-Communicate to customers order and delivery status and any changes in the confirmed and promised delivery dates, agreeing changes or cancelling the sales order
-Support in the resolution of delivery queries

Requirements:

Fluent French (C1) and good English
Bachelor degree preferred (Business related preferable)
Excellent communication and relationship building skills
Continuous improvement mind-set
Demonstrate a willingness to be coached, showing an openness to feedback and performance improvement opportunities
Good teamwork and collaborative skills
Previous experience in Customer service or operations would be an asset
Experience in Microsoft Office, SAP knowledge would be an asset

Number of Vacancies:

Benefits of working at Shell:

Meaningful work in a company that is universally respected as a truly global energy leader (one of the world’s biggest companies according to Fortune Global 500)
Unique opportunity to fulfill your potential with personal and professional development programs
Work in a smart and motivated team within a supportive and inclusive culture with strong values
Attractive salary and bonuses
Complex medical care and individual life insurance
Sports programme & facilities e.g. Multisport Benefits Card, vouchers for free time activities
Good atmosphere at work and comfortable working environment: own canteen and a few relax rooms
Opportunity to participate in social and community projects

Shell is an Equal Opportunity Employer