Junior Business Service Advisor

Junior Business Service Advisor

with Russian

with Russian

What will you do:

As Customer Service Representative, you will assist our customers to solve issues concerning our online advertising products and answering all their product related questions.

Optimize campaigns and pitch features for customers
Manage account activation and optimization, campaign, budget, troubleshooting and keywords queries
Manage complaints, fraud, and account hijacking queries
Processing of billing and payment

What we expect from you:

Fluent English and Russian (min.C1), great communication skills
Previous B2B experience would be an asset
Ability to understand current clients’ processes and needs and resolve quickly their queries
Ability to work in a dynamic environment and offer support on different communication channels

What we can offer

Inclusion&Diversity in practice in truly multinational enviroment
Eco-friendly office
Cooperation with globally recognized Clients and access to the latest technology solutions
Online and classroom trainings to master your skills
Onboarding program and dedicated Buddy
Unique community with sport, volunteering activities and outings
Access to MyBenefit platform
Multisport and lunch card
Private medical care and life insurance
Referral program with bonuses for referring new employees

ABOUT US:
Accenture Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries — powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. With 509,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at www.accenture.com.

Accenture Operations provides business process services for specific functions, including finance and accounting; procurement and supply chain; and marketing & sales. We operate business processes with a combination of talent and data, artificial intelligence, analytics and digital technologies, helping clients to improve their productivity, customer experience and performance.

If you are interested, please send your CV in English by clicking "Aplikuj teraz" button

When applying please enclose the below statement:

"I hereby consent to the processing of my personal data by Accenture sp. z o.o. with its registered seat in Warsaw (00-121), at ul. Sienna 39, NIP 526-00-15-900 (Data Controller), in accordance with the Act of May 10, 2018 on the Protection of Personal Data (Journal of Laws of 2018, item 1000) and the Regulation on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (Data Protection Directive), necessary to carry out the recruitment process by Accenture . At the same time, I declare that I provide my personal data completely voluntary. I also declare that I have been informed about my right to withdraw my consent or object to processing of data, request access to them, rectification, deletion, limitation of processing and their transfer, at any time and the right to lodge a complaint to the data protection supervisory authority."

Accenture does not discriminate employment candidates on the basis of race, religion, color, sex, age, disability, national origin, political beliefs, trade union membership, ethnicity, denomination, sexual orientation or any other basis impermissible under Polish law.

Junior Business Service Advisor with Russian