Financial Risk Operations Analyst

Financial Risk Operations Analyst

Kraków

So, who are we?

Hello, we're IG Group. We are a publicly-traded FTSE250 FinTech company who run mobile, web and desktop platforms that help our clients trade stocks & shares, leveraged products, Futures & Options and Crypto.

We are ambitious. Over 340,000 people already use our platforms. We're global with offices in 18 countries and products in 16 regions. We're hungry to move faster, ship better product for our customers and grow our user base. We believe in high autonomy, and we want people who are looking to do things differently in order to create better experiences for our customers.

We work in cross-functional teams and are laser focused on increasing the number of active clients we serve to drive sustainable growth.

Your team

This role is part of our KYC (Know Your Customer) team -- they are responsible for understanding more about people who want to trade on our platform using digital services like identity verification.

Your role in the Team's Success

Your primary responsibility will be to evaluate and manage complex corporate and institution accounts while ensuring compliance with internal policies and external regulations.

By identifying risks and supporting their resolution you will help maintain operational excellence and foster strong relationships across departments, including sales and compliance teams. Your role is integral to driving high standards in process efficiency, accuracy, and regulatory alignment.

What you'll do

Leverage your expertise to identify exceptions in all types of retail and institutional account opening processes.
Act as a primary point of contact for any inquiries from different stakeholders, providing clear guidance on KYC processes and facilitating smooth onboarding. - Train and mentor new joiners, supporting their understanding of KYC processes and ensuring a smooth learning curve.
Stay up to date with the latest regulatory, policy and procedural requirements, proactively identify risks and issues, and provide regular updates to management. -- Consistently meet targets, KPIs, SLAs, productivity and quality standards.
Work closely with internal/external audit teams when necessary.
Conduct daily checks, provide actionable feedback, and collaborate with the wider team to achieve desired project results.

What you'll need for this role

Key Qualification Requirements:

Curious about our product and the technology, caring about our clients and their user experience and unafraid of the complexity that comes with regulatory risk.
Minimum 1 year of hands-on experience in AML/KYC activities within the financial services industry, with comprehensive knowledge of the end-to-end KYC and client onboarding processes for various entity types.
Strong risk awareness (incl. Operational, Compliance, Business and Reputational) with the capability to pragmatically mitigate and respond to the risks.
Excellent written and verbal communication skills with great attention to detail.
Track record of driving process improvement and operational efficiency.

How we work

We try to take a thoughtful approach to our ways of working as a company. We follow a hybrid working model with 3 days in the office -- which we think balances the need to collaborate effectively and connect with each other. When it comes to how we deliver, there are 5 things we want everyone to do to drive high performance, better learning and career satisfaction:

Lead and Inspire: Drives trust, alignment, and enthusiasm
Think Big: Focus on the problems that most impact commercial outcomes
Champion the client: Understand and prioritise client's needs
Deliver at pace: Push for fast, sustainable growth;
Raise the bar: Take ownership, be accountable and share feedback

We believe that diversity is vital to success, it fuels creativity, drives innovation and sets us up for global success. We're committed to building teams with a variety of perspectives and skills to help us realise our vision and strategy, that's why we encourage applications from people with diverse backgrounds and experiences to join us on this journey. Learn more about our D&I approach here.

The Perks

Your growth fuels our success! Thrive with tailored development programs, mentoring opportunities with leaders, and clear career progression. Expand your network through committees, sports and social clubs. Enjoy extra time off for volunteering and community work.

Learn more about the Perks here!

Join us for this exciting journey. Apply now!