Client Service Consultant

Client Service Consultant

Kraków

So, who are we?

Hello, we're IG Group. We are a publicly-traded FTSE250 FinTech company who run mobile, web and desktop platforms that help our clients trade stocks & shares, leveraged products, Futures & Options and Crypto.

We are ambitious. Over 340,000 people already use our platforms. We're global with offices in 18 countries and products in 16 regions. We're hungry to move faster, ship better product for our customers and grow our user base. We believe in high autonomy, and we want people who are looking to do things differently in order to create better experiences for our customers.

We work in cross-functional teams and are laser focused on increasing the number of active clients we serve to drive sustainable growth.

Your role in the Team's Success

As a Client Service Consultant, you'll help deliver world-class and industry-leading trading support to our global client base. We're looking for people who have a passion for excellent client service and financial markets, and who have an interest in learning more about this exciting field!

This entry-level role is ideal for candidates with strong interpersonal skills, seeking work in an active and team-focused environment. You're also well suited for the role if you have previous client services experience, thrive on interacting and assisting clients with wide range of queries, and if you have a demonstrated interest or prior exposure to financial markets, either through education, work, or self-driven learning.

What you'll do

We'll provide on-the-job training and support to help ensure you quickly pick up the necessary knowledge and understanding.

Your scope of duties will be focused on:

Providing front-line support to our clients across phone, email, web chat, WhatsApp and social media (in English);
Answering queries from our client base on all of our products and platforms. Resolving trade queries and disputes
Dealing and executing trades for our clients over the phone (after a relevant training) - this is execution-only dealing (we do not give any trading advice)
Providing clients with technical support with our front-end platforms and chart packages
Conducting audit checks and client administration tasks
Participating in and running various local and international projects or initiatives. In doing so, you'll gain a strong understanding of financial markets, stock exchanges, macro-economic events and various financial instruments (stocks and derivatives). You'll also benefit from exposure to a vibrant, commercially driven environment, with development opportunities encompassing everything from client reactivation and retention, premium client service, Trading Services specialisms, as well as dealing and managerial roles.

What you'll need for this role

You don’t need formal financial education or experience to apply, although a background in finance, economics, or related fields is preferred. What matters most is your genuine interest in financial markets, client services, and your commitment to learning. If you have self-study experience, certifications, or personal projects related to financial markets, please include these in your application to demonstrate your passion and knowledge in this area.

We’ll provide on-the-job training and support to ensure you quickly pick up the necessary knowledge and understanding. What’s essential is a genuine interest in financial markets and client services, coupled with strong motivation, attention to detail, and an aptitude for numbers.

You’ll also need:

At least one of: a background in finance, economics, or a related field; experience in a financial or banking environment, or a client servicing/sales role; a demonstrated interest in financial markets
A degree-level education
Fluency in primary support language: English (written and spoken)
Excellent interpersonal and communication skills
A logical and analytical approach to problem solving
Confidence to employ basic maths skills, particularly mental arithmetic.
Strong organisational and time management skills
Ability to learn quickly and work under pressure
Literacy in MS Office.

How we work

We try to take a thoughtful approach to our ways of working as a company. We follow a hybrid working model with 3 days in the office -- which we think balances the need to collaborate effectively and connect with each other. When it comes to how we deliver, there are 5 things we want everyone to do to drive high performance, better learning and career satisfaction:

Lead and Inspire: Drives trust, alignment, and enthusiasm
Think Big: Focus on the problems that most impact commercial outcomes
Champion the client: Understand and prioritise client's needs
Deliver at pace: Push for fast, sustainable growth;
Raise the bar: Take ownership, be accountable and share feedback

We believe that diversity is vital to success, it fuels creativity, drives innovation and sets us up for global success. We're committed to building teams with a variety of perspectives and skills to help us realise our vision and strategy, that's why we encourage applications from people with diverse backgrounds and experiences to join us on this journey. Learn more about our D&I approach here.

The Perks

Your growth fuels our success! Thrive with tailored development programs, mentoring opportunities with leaders, and clear career progression. Expand your network through committees, sports and social clubs. Enjoy extra time off for volunteering and community work.

Hybrid working
Home office equipment reimbursement
Annual financial bonus
Private medical cover for you and your family/partner (Medicover)
Multikafeteria system (you can choose a multisport card, vouchers, etc.)
Life insurance (Generali)
Employee-led LGBTQ+, Women’s, Black, and Parents & Carers networks with an annual budget for organizing events & projects that foster an open, diverse, and inclusive culture
Career-focused technical and leadership training in-class and online, incl. unlimited access to LinkedIn Learning platform
Well-being events as well as Employee Assistance Programme
Summer picnic, New Year party and other social events
3 additional days off a year - 1 to celebrate your Birthday and 2 for voluntary work 😊

Learn more about the Perks here!

Join us for this exciting journey. Apply now!

Przewodnik "Kariera w finansach i bankowości"

Przewodnik "Kariera w finansach i bankowości"

Przewodnik "Kariera w finansach i bankowości"

Przewodnik "Kariera w finansach i bankowości"

Client Service Consultant