Junior Financial Services Specialist (with French)

Junior Financial Services Specialist (with French)

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Your role

As the first point of contact for Financial Services queries, you provide clients with clear and accurate answers, resolving most matters on the first touch and ensuring a smooth handover to specialist teams when deeper expertise is needed. Your proactive support and transparent communication make a real impact on the customer experience every day.

Your Tasks

Serve as the first point of contact for Financial Services inquiries, delivering clear and accurate responses
Maintain a high level of customer service by providing timely, courteous, and solution‑oriented support
Build and apply comprehensive knowledge of relevant processes, policies, and procedures to ensure consistent handling of cases
Support documentation updates, knowledge base enhancements, and process refinements as part of continuous improvement initiatives
Collaborate closely with internal teams to ensure effective communication and alignment on issue resolutionYour profile
Very good command of French and English (B2)
Strong analytical skills and high attention to detail
Ability to meet deadlines and manage priorities in a dynamic environment, with willingness to learn and grow.
Practical experience with MS Office and ability to work efficiently with data
Higher education or student status

What You'll love about working here

Practical benefits: private medical care with Medicover with additional packages (e.g., dental, senior care, oncology) available on preferential terms, life insurance and 40+ options on our NAIS benefit platform, including Netflix, Spotify or Sports card.
Enjoy hybrid working model that fits your life - after completing onboarding, connect work from a modern office with ergonomic work from home thanks to home office package (including laptop, monitor, and chair). Ask your recruiter about the details.
Continuous feedback and ongoing performance discussions thanks to our performance management tool GetSuccess supported by a transparent performance management policy.
Early support thanks to Buddy Programs: learn in the flow of work alongside our experts who collaborate on top-tier solutions for global enterprises, including 145 Fortune 500 companies.

Get to know us

Capgemini is committed to diversity and inclusion, ensuring fairness in all employment practices. We evaluate individuals based on qualifications and performance, not personal characteristics, striving to create a workplace where everyone can succeed and feel valued.

Do you want to get to know us better? Check our Instagram — @capgeminipl or visit our Facebook profile — Capgemini Polska. You can also find us on YouTube.

About Capgemini

Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2024 global revenues of €22.1 billion.

Atmosphere

At Capgemini, we're proud to be a global leader in working with companies to transform and manage their business by harnessing the power of technology. We are guided everyday by the purpose of unleashing human energy through technology for an inclusive and sustainable future.

Przewodnik "Kariera w finansach i bankowości"

Przewodnik "Kariera w finansach i bankowości"

Przewodnik "Kariera w finansach i bankowości"

Przewodnik "Kariera w finansach i bankowości"

Junior Financial Services Specialist (with French)