AP Problem Resolution Senior Specialist

AP Problem Resolution Senior Specialist

What will you do?

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Your role

As a AP Problem Resolution Senior Specialist, you will ensure high‑quality, timely, and cost‑effective service delivery in line with Capgemini methodologies, procedures, and client expectations. You will leverage strong process knowledge to support service excellence, drive improvements, and contribute to meeting operational targets. In this role, you will oversee parts of the process, support customer‑focused decision‑making, identify optimization opportunities, apply continuous improvement methods, and support innovation that enhances both process efficiency and client value.

Your tasks

Ensure daily operational activities are completed accurately and on time according to Desktop Procedures and SLAs.
Investigate and resolve issues related to invoice and purchase order processing.
Handle and resolve routine internal and external inquiries regarding account status and discrepancies.
Provide customer‑focused service and support to the client and stakeholders.
Identify, analyze and resolve accounts payable invoice issues.
Review invoice documentation to determine correct processing, disposition, and account coding.
Support or lead team members in resolving operational issues using process expertise.
Escalate out‑of‑scope requests and propose improvements to enhance efficiency and service delivery.

Your profile

At least 2 years of experience in AP/P2P or related finance processes.
Deep understanding of process flows, policies, and desktop procedures within the engagement.
Strong analytical skills, with ability to gather data, conduct structured analysis, and interpret business context.
Good command of English at B2 level.

What You'll love about working here

Well-being culture: medical care with Medicover, private life insurance, and Sports card. But we went one step further by creating our own Capgemini Helpline offering therapeutical support if needed and the educational podcast "Let's talk about wellbeing" which you can listen to on Spotify.
Access to over 70 training tracks with certification opportunities (e.g., GenAI, Excel, Business Analysis, Project Management) on our NEXT platform. Dive into a world of knowledge with free access to Education First languages platform, Pluralsight, TED Talks, Coursera and Udemy Business materials and trainings.
Continuous feedback and ongoing performance discussions thanks to our performance management tool GetSuccess supported by a transparent performance management policy.
Enjoy hybrid working model that fits your life - after completing onboarding, connect work from a modern office with ergonomic work from home, thanks to home office package (including laptop, monitor, and chair). Ask your recruiter about the details.

Get to know us

Capgemini is committed to diversity and inclusion, ensuring fairness in all employment practices. We evaluate individuals based on qualifications and performance, not personal characteristics, striving to create a workplace where everyone can succeed and feel valued.
Do you want to get to know us better? Check our Instagram — @capgeminipl or visit our Facebook profile — Capgemini Polska. You can also find us on YouTube.

About Capgemini

Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of over 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2025 global revenues of €22.5 billion.

Przewodnik "Kariera w finansach i bankowości"

Przewodnik "Kariera w finansach i bankowości"

Przewodnik "Kariera w finansach i bankowości"

Przewodnik "Kariera w finansach i bankowości"

AP Problem Resolution Senior Specialist