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Przeglądana oferta pracy jest nieaktualna
Michael Page
Data aktualizacji: 2019-12-19
Warszawa, mazowieckie
BPO/SSC, Human Resources
angielski, francuski, holenderski
Data aktualizacji: 2019-12-19

HR Customer Service Specialist with French/Dutch


Our Client, one of the most recognizable brands in the world is seeking motivated employees, who would like to join their international HR team and support French speaking employees. This role serves as the first point of contact for company employees, responsible for resolving HR queries and providing guidance.
What's on Offer
  • Work in a leading global company
  • Career development opportunities within the company
  • Work in a young and energetic team
  • Possibility to participate in interesting projects
  • Company integration events
  • Attractive compensation and benefits package
Job Description
  • Act as a first point of contact for French speaking employees
  • Phone and mail contact with company employees in order to support them with all HR related inquires
  • Participate in organizing employee trainings, supporting the onboarding and recruitment process
  • Troubleshoot and resolve employee inquiries or issues (e.g. programs, policies, practices and tools) and follow-up accordingly in a timely manner including managing appropriate documentation
  • Resolve issues while maintaining a professional customer service attitude
  • Work closely with the Team Leader to escalate cases and sufficiently address customer needs
  • Demonstrate customer understanding through resolution ownership and anticipating needs
  • Keep the documentation of global HR processes up to date
  • Participate in company process improvement projects
The Successful Applicant
  • Higher education
  • Knowledge of French or Dutch - very good (C1/C2 level), English - at least B2 level
  • High interpersonal skills, a positive attitude and open mind
  • Willingness to learn new things and work in a team
  • Experience working in HR/ customer service area will be an asset
  • Openness to changes
  • High personal culture and very good work organization

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