Trwa ładowanie. Prosimy o chwilę cierpliwości.
Przeglądana oferta pracy jest nieaktualna
Capgemini Polska
Data aktualizacji: 2019-09-11
Kraków, małopolskie
Księgowość, BPO/SSC
angielski, włoski, hiszpański
Data aktualizacji: 2019-09-11
OTC Team Leader with Spanish or Italian

Who are we looking for?

Who are we looking for?

We are looking for a Team Leader who would like to manage the respective teams for a Client in Poland within the media & entertainment sector – one of the most famous media studios.

Candidates profile:

  • Experience in leading teams
  • Fluent Spanish or Italian skills are essential
  • Strong people management skills
  • Experience in O2C is expected
  • High level customer service skills
  • English skills are required 
  • Very good communication skills
  • Good analytical skills and Excel

What will you do?

What will you do?

Your main responsibilities will be:

  • Supervise the team to deliver high quality, professional and proactive day to day service to our Client with agreed SLA's
  • Manage day to day team’s issues, flag and mitigate them and manage escalations
  • Managing a Team of O2C Specialists
  • Daily contact with Client’s team and with teams in other locations
  • Working closely with the client and maintaining good working relationship
  • Setting clear goals and expectations
  • Day to day staff management, staff training and development

Who will you be working with?

Who will you be working with?

Team building activities and great atmosphere: we take lunch together and celebrate birthday, wedding and other important occasion; once a quarter we go to restaurant.  Fabulous work environment: our space is full of colorful posters, toys and fairy tales characters. Gifts from Client: we get some movie gadgets and cinema tickets.


Join us and be a part of magic movie world!

What we offer?

Atmosphere

  • Working with great people and in legendary atmosphere
  • No formal dress code
  • Annual family picnics
  • Unforgettable integrational events
  • Employee volunteering opportunities and interesting CSR projects
  • We value and respect diversity in terms of gender, nationality, roles, age, interests
  • Internal celebration initiatives: Children's Day, St. Nicholas Day and many more
  • Supporting employees' hobbies: Business Run, e-sport games, basketball, volleyball

Development

  • Development in expert or leader competencies
  • Broad training offer with possible co-funding
  • Access to Harvard Business Review knowledge base
  • Introduction plan for new employees and Buddy Initiative
  • A wide range of instructor-led and e-learning trainings
  • Co-financing for post-graduate studies and courses
  • Many companies under one roof / internal headhunters
  • Internal development events: conferences, meetings, communities
  • Education First platform for learning English online

Benefits

  • Contract of employment for an indefinite period 
  • Bonuses, including those for new employees recommendation
  • Additional life insurance
  • Attractive package of extra benefits of your choosing (fitness, gym, cinema, etc.)
  • Disability inclusion, assistive technologies, reasonable accommodations
  • Private medical care for you and your family
  • Bicycle parking and carpooling options
  • Free coffee, water, milk and wide range of teas
  • Anti-smog plants in offices
  • Car leasing

About us

Capgemini is a global leader in consulting, technology services and digital transformation. Capgemini Poland’s Business Services unit is at the forefront of innovation in areas such as HR Services, Finance & Accounting, Supply Chain, Intelligent Automation and Business Transformation. Our international team features people from 60 different nationalities, and we work on exciting, multi-lingual projects with some of the world’s leading brands.