Strefa Klienta
Our client is a company from the pharmaceutical sector. Their products are advanced and innovative, and they are definitely a leader in their specialization. This year they decided to open their international structures in Warsaw and create among others the HR team to support European countries.
What's on Offer
- Permanent employment contract after the successful probation period
- Private medical care
- Lunch card
- Multisport card or Kultura+
- Pension plan
Job Description
- Lead the migration of HR processes from European countries to Warsaw
- Deploy and monitor global standard operational processes for HR Shared Services Center to ensure the center is effectively gaining from economies of scale, utilizing technologies and operating systems to support agreed Service Delivery Model
- Establish and manage a team of 10 Specialists in the HR Service Center who to support the EMEA region (deploy training programs for on boarding new employees and maintaining required certifications, successful execution of day-to-day activities, provide prioritization of work assignments and serve as an escalation point for issues, monitor, track and report standard SLAs and KPIs)
- Deploy, train and qualify delivery teams on standard solutions, standard delivery models and improvement initiatives
- Drive services compliance on HR processes and procedures, Self Service, and Data Analytics & Reporting requirements
- Monitor service delivery performance for the Shared Service Center and address service gaps as needed
- Ensure maintenance of PI & SPI information and that contents are timely updated and current
- Manage in center, as well as global and cross-functional projects, to drive process improvement, improve customer service and implement new HR solutions
- Provide leadership in support of organizational direction and culture. Manage employee performance
- Proactively stay up-to-date on trends and developments within assigned functional area of expertise, constantly researching and implementing best practices as appropriate
The Successful Applicant
- Higher education in Business, HR or related discipline
- Minimum 5 years of experience in the similar position with mandatory experience in process migration
- Experience in using Service Center technologies (e.g. ticket management, knowledge management, telephony / chat, email, document management, etc.), ServiceNow is a plus
- HR Information System experience preferred, Workday will be a plus
- Fluent English
- Ability to work effectively in an environment subject to changing priorities and short deadlines
- Strong planning, organization, delegation, problem solving, and decision-making abilities
- Skilled in effective leadership, people management, and development
- Strong process-orientation and process improvement mindset
- Excellent Communication and Customer Service orientation
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