Strefa Klienta
Our Client is an acknowledged international company operating within Medical Devices sector.
What's on Offer
- Interesting, responsible and challenging work in international company with recognized reputation
- Possibilities of professional development
- Attractive employment conditions in an effective, enthusiastic team work environment
Job Description
- Be responsible for Customer Service department for Czech and Polish markets
- Deliver customer driven targets, by ensuring the requirements of the clients are continuously met and exceeded
- Lead and develop the team and ensure they are delivering a high standard of customer service
- Adjust team strategies and initiatives to suit evolving customer requirements and opportunities for improvement, by developing and utilizing tools, processes, procedures
- Continually strive for excellence by building and maintaining strong relationships with internal departments
- Monitor customer sales plan, quota, credit limits, overdue payments, and taking action when needed
- Demonstrate and drive high commitment to quality in all intractions and behaviors, ensure awareness and compliance with best-in-class standards
The Successful Applicant
- Higher education, Preferably in Logistics, Economics, Finance or other relevant
- Experience in leading, developing, and motivating a team of Customer Service professionals
- Proven track of record in change management, process design and implementation in Customer Service area
- Excellent understanding of Supply Chain, P2P, O2C, and other Financial processes; capability to expand thinking to end-to-end supply chain
- Knowledge of IT-tools used in customer service (MS Office, SAP R/3 sales receivables, SAP APO and others)
- Positive, proactive and customer focused attitude, ability to quickly analyze situations and solve problems
- Good communication and strong people skills - a team player, comfortable in an international matrix set-up
- Ability to perform under pressure and handle several tasks simultaneously with high quality
- Fluency in English, Polish or Czech language will be an advantage
- Availability for frequent business travels
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