What makes IBM BTO unique:

• global communication: want to improve your language skills? We will invest in you!
• flexibility: employee development matters to us, that’s why every vacancy is open for internal recruitment
• diversity: different nationalities united in one team
• initiative: have ideas for improvements? We want to hear them!

Scope of duties:

• Adherence to the Dispute management process within policy, with specific reference to prompt escalation actions
• Resolve disputes within agreed timeframes, according to the quality rules
• Build and maintain positive relationship with the customers
• Engage with internal stakeholders (Sales & Account Managers) to successfully identify problem areas and bring resolution to urgent needs

We are looking for candidates with:

• Very good English (verbal & written)
• Very good German (verbal & written)
• Intermediate MS Office skills
• Experience in Order to Cash processes / preferably Customer Service
• Self-motivated with strong organizational & problem-solving skills

We guarantee you:

• job contract
• the opportunity to participate in training and language courses
• an extensive benefits package (Multisport, healthcare, life insurance)
• an induction training that will allow you to smoothly transition into your new role