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Przeglądana oferta pracy jest nieaktualna
Michael Page
Data aktualizacji: 2020-05-18
Process Optimization Manager (HR)
Nr ref. 36009_MP_PL
Warszawa, mazowieckie
BPO/SSC, Human Resources
Data aktualizacji: 2020-05-18

Oferta pracy jest nieaktualna

Pracodawca zakończył rekrutację na to ogłoszenie

Process Optimization Manager (HR)


Our client is a well known american FMCG company.
What's on Offer
  • Rewarding place to work, people-driven team
  • Possibility to participate in process migration
  • Opportunity to join international projects or develop new technologies
  • Full benefits package, incl. Life insurance, Medical plan, Multisport, Pension Plan
  • Flexible working hours and possibility to work from home
  • Attractive financial conditions with Business and Christmas bonus
  • Individual approach to career planning
  • Employee discount for company products
Job Description
  • Deploy and embed the global P&O standard process and service delivery operations template to its full extent within the company
  • Provide leadership in in driving change management initiatives, reporting, information flows, business processes, and organizational planning
  • Drive vendor sourcing and manage collaborative vendor relationships for any local vendor and manage performance of global vendors supporting hub
  • Provide subject matter expertise around global standard processes and tools to enhance service levels
  • Lead the deployment and adoption of changes to global template; responsible for documentation of local specific processes
  • Ensure process & operations documentation and training is nurtured, sustained and renewed within SSC organization; responsible for delivering process and systems (case management, etc.) training to teams
  • Identify opportunities to drive new value, share the emerging needs of the Service & Operations team with the global process team and participate in continuous improvement projects
  • Manage the implementation of continuous improvement projects partnering with stakeholders across the organization within and outside
  • Ensure that the overall organization is customer centric by implementing global process standards and enhancements to facilitate effective and efficient operations
  • Support continuous improvement efforts and evolve service quality, efficiency and effectiveness
  • Collaborate closely with the Service and Operations Management Lead in the development and implementation of P&O vendor strategies including vendor sourcing, selection and building collaborative vendor relationships
  • Advocate for and participate in continuous improvement efforts to assist in defining additional process enhancement requirements
The Successful Applicant
* 5-8 years of work experience, preferably in HR, shared services/process improvement * Familiarity with P&O processes and practices * Strong process documentation and mapping skills * Experience with continuous improvement methodologies and project management * Ability to establish relationships in global matrixed environment * Excellent oral and written communication skills * Ability to identify, design and implement business process improvements * Flexibility to deal with changing business requirements

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