Temat tygodnia
- zobaczcie, co zrobić, żeby handlować na największych rynkach świata, nie inwestując własnych pieniędzy.
Trwa ładowanie. Prosimy o chwilę cierpliwości.
Michael Page
Data aktualizacji: 2020-02-27
Bydgoszcz, kujawsko-pomorskie
IT, BPO/SSC
Data aktualizacji: 2020-02-27 Aplikuj

IT Service & Delivery Manager (FMCG)


Bydgoszcz35956_MP_PL

Our Client is a multinational FMCG company based in Kujawsko-Pomorskie voievodship.
What's on Offer
  • Working in an international and multicultural environment
  • International IT career
  • Availability of modern tools
  • Pleasant working atmosphere
  • Values and people oriented organizational culture
Job Description
  • Leading the Service and Delivery team for Europe
  • Day-to-day running and monitoring of existing live services
  • Maintain roadmap of contracted services
  • Management of internal and external service providers, Vendor and Contractor Management
  • Building effective cross-team relationships to ensure proper service delivery to the end user
  • Fulfillment of Service Level Agreements (SLAs) and Operation Level Agreements (OLAs)
  • Metrics and KPI's analysis to identify areas where action is needed
  • Coordination of Service Transitions to ensure transitions without gaps and excellent quality
  • Adequate planning and quality of training and documentation for Service Transitions
  • Close cooperation with all involved and affected areas like Regional IT Managers, Hosting team, Project Management team etc.
  • Provide accurate regular and on-demand reporting
The Successful Applicant
  • Master's degree in Information Technology or equivalent
  • At least 5 years of experience in Service Delivery Management in a complex multi-country organization
  • End-to-end understanding of IT services as well as user management and IT users' needs
  • Proven hands-on experience with ITIL methodology (ITIL v3 or 4 Foundation Level), processes and Service Delivery
  • Understanding of Service Desk (or equivalent), desktops, laptops, servers, office software, applications ideal SAP, telephony, telecommunications technologies and backup procedures
  • Experience in Vendor and Contractor Management
  • Familiarity with ITSM tools like ServiceNow or similar
  • Analytical approach to all aspects of IT Service Delivery within ITIL context
  • Business and customer focused while striving for excellent service quality
  • Understanding of organizational culture and its impact on the employee engagement
  • Good communication and team coordination skills
  • Readiness to business travel (approx 15%)
  • Fluent English and Polish

Jeśli czujesz, ze ta oferta jest dla Ciebie, kliknij w przycisk aplikuj
i prześlij nam swoje CV lub profil LinkedIn.


DLACZEGO MICHAEL PAGE?

  • Kandydat w centrum uwagi
  • Doradztwo i pełne wsparcie
  • Najlepsze oferty pracy od sprawdzonych pracodawców

Podobne oferty pracy

mFinanse S.A.
Inowrocław, Toruń, Włocławek, Grudziądz, Bydgoszcz
mFinanse S.A.
Inowrocław, Toruń, Włocławek, Grudziądz, Bydgoszcz