Scope of responsibilities

Payroll Operations:

• Deliver the highest quality of service in payroll operations by executing all activities in compliance with existing procedures, legal regulations and customer requirements
• Process any payroll data in accordance with legal, IBM and the customer requirements related to personal data protection
• Ensure the timeliness and accuracy of end to end payroll processing
• Partner with the customer’s stakeholders to resolve any issues related to payroll inputs
• Carry out the validation of payroll transactions and collaborate with payroll stakeholders to resolve any issues
• Process payroll payments in the bank system including any controls and initiate the treasury release
• Monitor the status of payroll payments and handle the rejections
• Perform any statutory / compliance activities (registration of new employees, filing of tax returns, etc.) as required for the assigned countries / Monitor their execution by third party provider
• Collaborate with BPO Country Lead to reply to any queries or requests from the local authorities / Collaborate with BPO Country Lead and third party provider reply to any queries or requests from the local authorities
• Perform the tasks supporting the accounting function: generate the journals, reply to queries, provide copies of documents
• Execute the process of electronic gPayslips handling
• Report the status of payroll activities in a timely and accurate manner and communicate any risks to payroll processing or deadlines in accordance with escalation paths
• Support year end processes or any other country specific processes not related to monthly payroll runs
• Collaborate with BPO Country Lead to provide information and documents needed for the internal and external audits
• Initiate and actively support any continuous improvement activities or other process and/or tools improvements using the existing change management channels
• Request DTP updates if required

Payroll Customer Service:

• Deliver the highest quality of response to customers through our service desk by demonstration of your process knowledge, respect for the customer and accountability in the provision of answers
• by proper interaction and engagement, accuracy of provided information, timely resolution and overall management of queries from the customer’s employees, the customer or third parties
• Actively take part in any activities focused on continuous improvement of customer service
• Execute all activities in compliance with existing procedures
• Ensure helpdesk scenarios are up to date

General:

• Keep the knowledge of processes and country specific information up to date by attending recurring courses or any other training activities as well as using existing documentation
• Act as back-up for team members and/or additional functions as assigned by supervisor

Skills and abilities

• 1-3  years of experience in finance or HR (payroll preferred)
• curiosity and need to understand both the details and the context
• quick learner with a desire for continuous improvement
• sense of ownership of assigned tasks
• fluent command of English that enables clear and concise communication
• good command of German (B1/B2)
• excellent organization and management of own work
• ability to coordinate the execution of payroll cycle
• accuracy and attention to details
• ability to cope with different situations, different requirements, uncertainty and pressure of time
• attitude to view problems as issues to be solved rather than obstacles
• good knowledge and practice in using MS Office