Temat tygodnia
- zobaczcie, co zrobić, żeby handlować na największych rynkach świata, nie inwestując własnych pieniędzy.
Trwa ładowanie. Prosimy o chwilę cierpliwości.
Przeglądana oferta pracy jest nieaktualna
Capgemini Polska
Data aktualizacji: 2020-02-20
Service Delivery Manager
Nr ref. 381868-en_GB 32312341
Kraków, małopolskie
BPO/SSC
Data aktualizacji: 2020-02-20
Capgemini Polska
Service Delivery Manager
Service Delivery Manager

Who are we looking for?

The main purpose of this exciting role is managing the overall delivery of Digital Employee Operations (DEO) for a key HR client. This involves managing operations effectively on a daily basis including delivery, people, commercials, client relationship and leadership. On top of this, the role is expected to build an intimate client relationship by contributing to sales growth opportunities, meeting competitiveness targets, participating in prospective client presentations and manage the transition of new scope into delivery. Developing teams and providing employees with growth opportunities, development and strong leadership is also expected.

 

Before you start our induction training we will check if you have:

  • Related experience in HR ideally in a professional services environment
  • Advanced knowledge of service delivery and people management
  • Process management and continuous improvements skills
  • Client relationship management
  • High level of client focus and customer service skills
  • Impact & influencing skills
  • Change management skills
  • Able to work on multiple tasks in demanding environment
  • Project management skills
  • Fluency in English
  • Commercially astute and comfortable with financial and budget management
  • Some transition and transformation experience desired
  • Digital HR transformation experience desired
  • Automation/RPA experience would be an advantage

What will you do?

The team is responsible for leading solution design for standard deals as well as supporting Lead Solution Architects in complex deals. This role is an exciting opportunity to expand our Digital Employee Operations (DEO) capability by delivering tailored solutions to our existing and prospective clients. This is a critical area of demand for our business; our DEO product continues to develop and evolve to support this demand, so we are keen to get an enthusiastic contributor to actively participate in solution building, presenting the solution to clients and to influence, and feedback, also on the product development. This role is a part of a global DEO practice team located across globe.

Who will you be working with?

  • Working with great people and in legendary atmosphere
  • No formal dress code
  • Annual family picnics
  • Unforgettable integrational events
  • Employee volunteering opportunities and interesting CSR projects
  • We value and respect diversity in terms of gender, nationality, roles, age, interests
  • Internal celebration initiatives: Children's Day, St. Nicholas Day and many more
  • Supporting employees' hobbies: Business Run, e-sport games, basketball, volleyball

What we offer?

Atmosphere

  • Development in expert or leader competencies
  • Broad training offer with possible co-funding
  • Access to MIT Sloan Management Review Polska knowledge base
  • Introduction plan for new employees and Buddy Initiative
  • A wide range of instructor-led and e-learning trainings
  • Co-financing for post-graduate studies and courses
  • Many companies under one roof / internal headhunters
  • Internal development events: conferences, meetings, communities
  • Education First platform for learning English online

Development

  • Development in expert or leader competencies
  • Broad training offer with possible co-funding
  • Access to MIT Sloan Management Review Polska knowledge base
  • Introduction plan for new employees and Buddy Initiative
  • A wide range of instructor-led and e-learning trainings
  • Co-financing for post-graduate studies and courses
  • Many companies under one roof / internal headhunters
  • Internal development events: conferences, meetings, communities
  • Education First platform for learning English online

Benefits

  • Contract of employment for an indefinite period 
  • Bonuses, including those for new employees recommendation
  • Additional life insurance
  • Access to MyAudiobooks - Entertainment and personal growth in audio version
  • Attractive package of extra benefits of your choosing (fitness, gym, cinema, etc.)
  • Disability inclusion, assistive technologies, reasonable accommodations
  • Private medical care for you and your family
  • Bicycle parking and carpooling options
  • Free coffee, water, milk and wide range of teas
  • Anti-smog plants in offices
  • Car leasing

About us

Capgemini is a global leader in consulting, technology services and digital transformation. Capgemini Poland’s Business Services unit is at the forefront of innovation in areas such as HR Services, Finance & Accounting, Supply Chain, Intelligent Automation and Business Transformation. Our international team features people from 60 different nationalities, and we work on exciting, multi-lingual projects with some of the world’s leading brands.