What's on Offer
- Base salary + bonus
- Private medical health-care
- Lunch card
- Wellness reimbursement
- Telephone and transportation allowance
- Life insurance
Job Description
- Leading and developing customer service operations within the Center of Excellence
- Full responsibility for process management (delivering on agreed KPIs for productivity, quality and customer experience, performance management and continuous process improvement)
- Building and running effective, scalable support operations for company's lines of business
- Recommending and implementing ideas for improvements
- Acting as a Leader of a large and growing team
- Acting as a Change Agent to lead those changes in the Organisation both from people and process standpoint
- Interacting and collaborating with teams from the different
- Building strong relationship with stakeholders
- Act as part of the CoE Leadership team, you will take part in building and running global support center that delivers world-class service to the community.
- Propose, develop and implement systems, programs and processes that strengthen the foundation of the CoE.
- Reporting directly to the Head of the Center
The Successful Applicant
- Minimum 5 years of professional experience in managing customer service operations, preferably in Center of Excellence
- Professional experience gained in international environment
- Strong people management experience
- Significant experience in process improvement in a global organisation
- Excellent written and verbal English skills
- Outstanding commitment, reliability, flexibility and ability to work in a team
- Independent and goal-oriented working style, ability to meet deadlines, prioritise work and handle pressure,
- High customer-orientation
- Excellent communication, partner to senior management