Temat tygodnia
Wywiad ze Scottem Newmanem, dyrektorem zarządzającym State Street Bank w Polsce.
Trwa ładowanie. Prosimy o chwilę cierpliwości.
Michael Page
Data aktualizacji: 2020-05-20
Customer Service Specialist with German
Nr ref. JN-042020-143121_MP_PL
Warszawa, mazowieckie
BPO/SSC, Obsługa klienta
angielski, niemiecki
Data aktualizacji: 2020-05-20 Aplikuj

Customer Service Specialist with German


Our client is an international production company that is a market leader. In connection with the development of the organisation we are looking for people for the position of Customer Service Specialist with German
What's on Offer
  • Employment contract
  • Private health care, sports card, annual bonus, flexible working hours, possibility of partial remote working
Job Description
  • Receive, process, and confirm orders, claims, handle return orders and related invoicing
  • Delivery planning and stock follow-up to control inventory levels and old stock to meet agreed targets
  • Daily delivery follow-up to ensure that actions for transport arrangements have been completed and meet customer's delivery schedule
  • Monitor credit limit, follow-up of overdue payments if needed (with the support and in coordination with Credit Management)
  • Calculate and issue credit notes / rebates / bonuses to customers, eg. due to a bonus for exceeding the agreed sales level or early payment (cash discount)
  • Daily contact with internal stakeholders in sales, production planning and logistics to ensure proper and proactive information exchange to meet our promise to customer
  • Monitor the conduct of the orders, prepare reports requested by customers and / or superiors associated with order fulfilment process
The Successful Applicant
  • Higher education with a degree in logistics, economics or management
  • Minimum 1 - 2 year's experience in similar role in international customer service organisation, preferable in production company
  • Advanced knowledge of German and English - a necessary condition
  • Proven excellent problem solving and root cause identification and troubleshooting skills (Practical knowledge of LEAN methodology will be additionally beneficial)
  • Ability to work in a fast-paced environment while moving multiple simultaneous projects forward
  • Flexible; stays calm and works well under pressure
  • Proactive attitude

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