Temat tygodnia
Wywiad ze Scottem Newmanem, dyrektorem zarządzającym State Street Bank w Polsce.
Trwa ładowanie. Prosimy o chwilę cierpliwości.
Michael Page
Data aktualizacji: 2020-05-21
Wrocław, dolnośląskie
BPO/SSC, Obsługa klienta
angielski, niemiecki
Data aktualizacji: 2020-05-21 Aplikuj

Customer Service Manager (German-speaking) (m/f)


Our Client is Nordics, family owned manufacturing company with strong focus on responsibility, eco-friendly approaching with an international exposure. The company decided to set-up new investment and Shared Service Center in Wroclaw which is an integral part of parent business and support wide scope of operations.
What's on Offer
  • A unique opportunity to set-up and standardized new investment in Wroclaw;
  • International environment;
  • Competitive salary and benefits package;
  • Independence at work
Job Description
  • Leads, develops, directs and controls the customer service function (people, processes, procedures and activities) to meet the overall business objectives and protect the group's customer relationships and public reputation.
  • Develops and implements systems, standards, targets, organizational skills and customer feedback principles to monitor customer service performance and ensure that activities are efficient, consistent, constantly improving and of high quality.
  • Is responsible for export logistics, transportation and customs requirements globally in own area of responsibility. Cooperates closely with Supply Chain in export related operations.
  • Liaises with and influences internal stakeholders to ensure that customer service strategies and activities are integrated with other parts of the business and align with the overall business unit objectives.
  • Ensures that customer service staff use databases or other systems to maintain accurate and up-to-date customer service records.
  • Develops problem solving guidelines, or other materials to assist customer service staff to respond to recurring or routine issues.
  • Other separately agreed projects and duties.
The Successful Applicant
  • University Degree;
  • Minimum 5 years experience of managerial positions in a multinational company;
  • Functional experience in customer service required;
  • Experience from an international shared services center environment an asset, as well as experience in work transitions and building up of a shared service center operation
  • Knowledge of English and German is a must;
  • Strong leadership competences, ability to motivate people and manage team performance.

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