Strefa Klienta
We are looking for individuals who will be developing a new Shared Service Center based in Prague! Our Client is an international, stable and well-known company from the medical sector that will migrate several processes from its subsidiaries to the heart of Europe. The company's purpose is to improve people's lives thanks to its professionals who are working together to achieve limitless possibilities.
What's on Offer
- Base salary + bonus
- Private medical healthcare
- Life insurance
- Sport card
- Additional 5 days of vacation
- Co-founded meals vouchers
- Co-founded private pension insurance
Job Description
- Maintains and develops the existing collection tool (Trust It) for changes to customers
- Works proactively with the Team Leaders, SME's and Operations delivery manager to align and update ways of working within the system, dunning cycles and strategies, and the interface with ERP systems
- Manages the relationship with third party provider to develop and customise the tool for company's use
- Responsible for training the team on use of the tool and the order to cash processes within ERP systems
- Is the knowledge manager for the department and is responsible for updating all standard work documents, working instructions and operating procedures together with team leads and senior collections specialists
- Assess training needs through surveys, interviews with employees, consultation with managers or other trainers
- Designs, plans, organises, or direct orientation and training programs for Credit & Collections employees
- Conduct training classes by presenting job-specific, company-specific product and system related information
- Evaluates training by testing effectiveness and understanding
- Designs training manuals and presentations by identifying and describing information needs
- Takes the lead in process change implementation and testing of systems changes for the O2C processes in ERP systems (SAP and ORACLE)
- Manages projects for implementation of automation and robotics
- Supports daily management for operations team
- Provides training to the teams on Lean tools and techniques
- Supports Kaizen events and other process improvement initiatives within the team
The Successful Applicant
- University degree in Accounting/Finance or equivalent field
- 4 years' experience as a credit collector / collection specialist or other related role
- Shared service center experience preferably in a multinational corporate environment
- Credit collection or further accounting qualification desirable
- Strong computer skills (MS Office - strong Excel, knowledge of Oracle/SAP)
- Fluent English - both written and spoken
- Other European language skills at intermediate level - nice to have
- Able to gain knowledge and communicate knowledge to others
- Ability to adapt and implement new procedures as required
- Strong interpersonal skills and the ability to effectively work with many levels and types of people
- Planning and organisational ability, well-organised, detail oriented
- Collaborative and team orientated approach
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