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Capgemini Polska
Data aktualizacji: 2020-09-14
Katowice, śląskie
BPO/SSC, Sprzedaż
angielski, niemiecki
Data aktualizacji: 2020-09-14
REKRUTACJA ZDALNA
Sales Support & Order Fulfillment Junior Specialist - English/German

Who are we looking for?

  • Fluent knowledge of German (C1) +
  • Good knowledge of English (B2)
  • Good knowledge of MS Excel
  • Excellent verbal and written communication skills
  • Ability to meet deadlines
  • Customer service skills
  • Professional experience and educational background are not required, we offer intensive trainings that enable you to fulfill the position expectations

What will you do?

  • successfully communicate by phone and email with Partners from Germany and internal teams to coordinate all order-related actions (confirm shipping instructions with Partners, keep them informed about the order status, deal with logistics, sales managers, finance, etc. to address Partners’ requests and issues)
  • provide support to Partners for all order management matters and guide them on the on-line ordering platform
  • monitor your Partners’ accounts and alert about possible issues to mitigate the risk of late deliveries
  • take ownership of delivery-related problems by escalating to appropriate departments and keeping the Partner up to date  (e.g. exchanging of units damaged in transport, late deliveries, etc.)
  • contact end customers after they register on the website to determine their needs and a solution we can offer
  • assign the right Partner to assist with end customers’ PV projects
  • document properly all order-related information in the ERP system to assure compliance with audit requirements
  • deliver service with solution-oriented attitude and work with the continuous improvement spirit

What we offer?

Atmosphere

  • Working with great people and in legendary atmosphere
  • No formal dress code
  • Annual family picnics
  • Unforgettable integrational events
  • Employee volunteering opportunities and interesting CSR projects
  • We value and respect diversity in terms of gender, nationality, roles, age, interests
  • Internal celebration initiatives: Children's Day, St. Nicholas Day and many more
  • Supporting employees' hobbies: Business Run, e-sport games, basketball, volleyball

Development

  • Development in expert or leader competencies
  • Broad training offer with possible co-funding
  • Access to MIT Sloan Management Review Polska knowledge base
  • Introduction plan for new employees and Buddy Initiative
  • A wide range of instructor-led and e-learning trainings
  • Co-financing for post-graduate studies and courses
  • Many companies under one roof / internal headhunters
  • Internal development events: conferences, meetings, communities
  • Education First platform for learning English online

Benefits

  • Contract of employment for an indefinite period
  • Bonuses, including those for new employees recommendation
  • Additional life insurance
  • Access to MyAudiobooks - Entertainment and personal growth in audio version
  • Attractive package of extra benefits of your choosing (fitness, gym, cinema, etc.)
  • Disability inclusion, assistive technologies, reasonable accommodations
  • Private medical care for you and your family
  • Bicycle parking and carpooling options
  • Free coffee, water, milk and wide range of teas
  • Anti-smog plants in offices
  • Car leasing

About us

Capgemini is a global leader in consulting, technology services and digital transformation. Capgemini Poland’s Business Services unit is at the forefront of innovation in areas such as HR Services, Finance & Accounting, Supply Chain, Intelligent Automation and Business Transformation. Our international team features people from 60 different nationalities, and we work on exciting, multi-lingual projects with some of the world’s leading brands.