Strefa Klienta
We are looking for individuals who will be developing a new Shared Service Center based in Prague! Our Client is an international, stable, and well-known company from the medical device sector that will migrate several processes from its subsidiaries to the heart of Europe.
What's on Offer
Competitive benefits package
Job Description
* Call handling * Manages product and service complaints * Ensures a correct Customer Master Data maintenance * Ensures correct Orders handling: Quotations, Orders, Deliveries and Invoices * Ensures reliable Product Support (basic level) * Assures fulfillment of the local legal requirements * Ensures fulfillment of the local Terms and Conditions of Sales: Returns, Discounts, Freight Charges, Warranty and Product Complaints * Reaches local Customer Care targets * Implements all EMEA procedures and processes linked to Customer Care and agreed with the Customer Care Manager. * Promotes campaigns and offers agreed with the Customer Care Manager. * Manages Leads qualification
The Successful Applicant
Core qualifications & experience: Experience in the Customer Care area, ideally from the medical device, healthcare, or dental field Language skills - at least C1 of Norwegian language. Fluent level of English Expert knowledge as SAP user for Customer Care modules Valuable knowledge as a user in CRM systems Oral and writing communication skills Expert knowledge in Customer Care processes and procedures Enthusiastic for challenges and being part of a new project launch Long-lasting cooperation and stability Nice to have:
- Any other Nordic language
- University or bachelor's degree
- Knowledge in Logistics processes and procedures
Powiadomienie - oferty pracy
Ⓒ 2008-2024 Grupa MBE sp. z o.o. Wszelkie prawa zastrzeżone.