P2P/C2C - Team Leader
What do you need to start?
- Experience in P2P and/or C2C is required
- Fluent English is essential
- Experience in leading teams
- Strong people management skills
- High level customer service skills
- Very good communication skills
It's not essential, but we appreciate if you also have:
- Able to improve the process and to motivate the staff to do the same
- Good analytical skills
What duties will help you grow?
- Manages a Team by supervising them to deliver high quality, professional and proactive day to day service to our Client with agreed SLAs
- Provides assistance to delivery team members
- Cooperates with Retained Finance and other Capgemini teams as per agreed processes and communication channels
- Monitors the performance of staff against agreed objectives, takes improvement actions where appropriate
- Manages day to day team’s issues, flags and mitigates them and manages escalations
What have we prepared for you?
Personal and professional development:
• Development programs, external courses, education & certificates co-funding
• NEXT platform with free access to TED talks, Coursera materials, and virtual trainings: Excel,
VBA, RPA, customer care and more.
• You can flexibly shape your career path thanks to a wide range of internal roles.
Our famous atmosphere:
• We don't have rigid dress code, but what we do have are awesome communities and world – changing initiatives. There's always someone happy to start a day with a cup of coffee with you – even virtually! We are a big company with unique atmosphere – we make friendships, share important moments, and… simply like each other.
A lot of benefits:
• Contract for an indefinite period from the beginning of your employment.
• Well-being package (private medical care, additional life insurance & StayWell helpline).
• Referral bonuses for recommending your friends to Capgemini.
• Inspiro Audiobooks & MyBenefit
• Offices in great locations, car leasing program, carpooling options and bicycle parking.
• Free coffee, water, milk and tea.
About us
Capgemini is a global leader in consulting, technology services and digital transformation. Capgemini Poland’s Business Services unit is at the forefront of innovation in areas such as HR Services, Finance & Accounting, Supply Chain, Intelligent Automation and Business Transformation. Our international team features people from 60 different nationalities, and we work on exciting, multi-lingual projects with some of the world’s leading brands.
