Location: Kraków / Warsaw /  Wrocław

About You

• You are experienced professional from large IT organization operating in Shared Services mode, either outsourced or insourced;
• You participated in service transitions, new ITSM processes implementations and assumed process ownership role around Service Level Mgmt., Configuration Management, IPC processes;
• You worked on ServiceNow transformation or implementation projects and initiatives as a functional lead, business analyst or technical consultant;
• You are dynamic and ambitious person who wants to accelerate your career in the area of IT Service Mgmt. and ServiceNow technology.

Requirements

• Experience in client facing consulting engagements with ServiceNow technology at its center;
• Deep knowledge of one of the ServiceNow modules: ITSM, ITOM, ITBM;
• Experience in IT Service Mgmt. environments either from consulting/transition or delivery organization (Change, Problem, Service Level, Major Incident, Configuration, etc.);
• Understanding of Agile SDLC methodology;
• Good presentation skills;
• Excellent stakeholder engagement and management skills;
• Analytical skills and thoroughness;
• English advanced level, both written and spoken;
• Ideally formal education and certification in ServiceNow modules and associated business processes (ITIL, Prince2, PMP);
• Good communication and documentation skills;
• Travel mobility (in Poland as well as abroad);

ServiceNow IT Service Management Consultant assists the lead or works independently designing, developing and implementing IT processes, conducting research and performing analysis required to build respective modules within ServiceNow Platform, captures business requirements in a form of agile stories, as well as testing configured functionalities end to end as soon as these have been developed.

About the Work

You will work on the projects with global and regional leaders transforming their IT organizations and the way they conduct their Service Mgmt. processes.

• Participate in design, test and transition Service Management and Service Integration and Management solutions within the Now Platform.
• Perform thorough data analysis, while engaged in migration projects, in order to provide requirements for developers enabling configuration and customization.
• Design and execute E2E trainings and UAT.
• Assist in gathering core configuration requirements, translate these into design model and manage the overall implementation process in cooperation with developers.
• Capture customers’ and service providers’ requirements into stories, solution the approach and manage the overall implementation process in cooperation with developers.

Deloitte is the largest professional services organization in the World and Global Elite Partner of ServiceNow. We built unique assets and solutions and take part in the most complex transformation programs concerning ServiceNow technology.

We are rapidly growing team of experts combining deep business process and technology experience. We specialize in advanced concepts of Technology Operating Models and broad IT Service Mgmt. transformations. Our team does not operate in the shared services delivery center mode, instead we act as a fully-fledged consulting entity working hand in hand with other Deloitte firms helping our clients both locally and internationally.